Decision search
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London Borough of Waltham Forest (24 012 819)
Statement Upheld Homelessness 11-Jun-2025
Summary: The Council was at fault when it failed to clearly inform Miss X about the conditions around payments from its homelessness prevention fund and delayed making a decision on her application for a reimbursement of costs she paid. The Council offered Miss X a symbolic payment to recognise the distress, frustration and uncertainty the matter caused her however, it failed to make this payment. The Council will apologise to Miss X, decide whether it will reimburse Miss X and pay her the symbolic payment it had offered to her. The Council revised its policy to make it clearer.
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Norfolk County Council (24 014 134)
Statement Upheld Special educational needs 11-Jun-2025
Summary: Miss B complained the Council failed to comply with a tribunal order to name a specialist placement in section I of her child, X’s, Education, Health and Care Plan. Miss B says her mental health has been impacted, causing mental and physical exhaustion. Miss B also says her son is experiencing burnout which has heightened due to his needs not being met. We have found the Council at fault for failing to consider its section 42 duty. This has caused X to miss out on education and support. The Council has agreed to apologise, consider providing catch-up provision, make a symbolic payment and review its process for securing alternative provision.
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West Northamptonshire Council (24 020 277)
Statement Upheld Charging 11-Jun-2025
Summary: We have upheld Mr and Mrs X’s complaint about a delay in the Council reimbursing care charges to their adult son, Mr Z. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Durham County Council (24 021 091)
Statement Upheld Charging 11-Jun-2025
Summary: We will not investigate Mrs X’s complaint that the Council did not make her aware she would be charged a contribution towards the cost of the home and that she should not have to pay because she does not want to live in the care home. This is because there are no worthwhile outcomes achievable. In addition, there is insufficient evidence of fault.
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Southend-on-Sea City Council (24 021 686)
Statement Closed after initial enquiries Charging 11-Jun-2025
Summary: We will not investigate Mr X’s complaint about his father being charged for his care home placement. He says his father should not be charged because he remains under the care of the hospital. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault.
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City of York Council (24 021 915)
Statement Closed after initial enquiries Other 11-Jun-2025
Summary: We will not investigate Mr X’s complaint about a lack of information and notice from the Council about the closure of Mrs X’s Care Provider. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.
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Three Rivers District Council (24 022 199)
Statement Closed after initial enquiries Parking and other penalties 11-Jun-2025
Summary: We will not investigate Mr X’s complaint about difficulties he faced when he tried to challenge a parking charge notice. He says the Council put up barriers and failed to make reasonable adjustments. He also complains about the Council’s handling of his complaint. This is because an investigation would not lead to any further findings or worthwhile outcomes.
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City of Wolverhampton Council (24 022 262)
Statement Closed after initial enquiries Other 11-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council failed to take appropriate action regarding safeguarding concerns he raised about abuse his mother was suffering, and that the Council failed to call him back. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Southampton City Council (24 022 649)
Statement Closed after initial enquiries Allocations 11-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Royal Borough of Kensington & Chelsea (24 022 721)
Statement Closed after initial enquiries Allocations 11-Jun-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s offer of unsuitable accommodation and discharge of its homelessness duty in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.