Decision search
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North Yorkshire Council (24 012 483)
Report Upheld Disabled facilities grants 12-Aug-2025
Summary: SummaryMr X complained about the Council’s delay in dealing with his application for a Disabled Facilities Grant (DFG) for an extension to his property. As a result, Mr X and his family have lived in overcrowded accommodation for longer than necessary which has had a significant impact on his children due to their needs.
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Stockton-on-Tees Borough Council (24 013 122)
Report Upheld Special educational needs 24-Jul-2025
Summary: The Council failed to secure the special educational provision in Y’s Education, Health and Care Plan. It also failed to carry out the annual review of Y’s Plan, despite sending letters to Mrs X saying it had done so. This resulted in Y missing out on their special educational provision and caused Mrs X and Y uncertainty, distress and frustration. 99 others also received annual review completion letters when no meeting or consultation had taken place.
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Royal Borough of Kingston upon Thames (24 021 489)
Statement Closed after initial enquiries Council tax 08-Jul-2025
Summary: We cannot investigate this complaint about Council tax arrears. This is because we cannot investigate matters about the start of court action or what happened in court. Additionally, we will not investigate a complaint about fault in Council tax billing, because we are unlikely to find fault in the Council’s actions and we cannot achieve the outcome Mr X is looking for.
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Harlow District Council (24 022 080)
Statement Closed after initial enquiries Planning applications 08-Jul-2025
Summary: We will not investigate this complaint about the Council’s requirement that planning permission is obtained before it will sell land. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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South Oxfordshire District Council (24 022 093)
Statement Closed after initial enquiries Planning applications 08-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because planning permission has not been granted. Therefore it is not yet possible to determine if the complainant has suffered any significant injustice because of the alleged fault.
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Durham County Council (24 022 124)
Statement Closed after initial enquiries Assessment and care plan 08-Jul-2025
Summary: We will not investigate Ms X’s complaint the Council has refused to assess her adult social care needs. There is not enough evidence of fault to justify our involvement.
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Calderdale Metropolitan Borough Council (24 022 964)
Statement Closed after initial enquiries Other 08-Jul-2025
Summary: Mrs X complained about the care provided to her daughter Miss Y when she had a mental health crisis. The events occurred in 2022. We will not investigate the complaint because it is out of time.
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Beechwood Medical Centre (24 022 964a)
Statement Closed after initial enquiries Autism 08-Jul-2025
Summary: Mrs X complained about the care provided to her daughter Miss Y when she had a mental health crisis. The events occurred in 2022. We will not investigate the complaint because it is out of time.
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NHS West Yorkshire ICB - Calderdale (24 022 964b)
Statement Closed after initial enquiries Autism 08-Jul-2025
Summary: Mrs X complained about the care provided to her daughter Miss Y when she had a mental health crisis. The events occurred in 2022. We will not investigate the complaint because it is out of time.
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South West Yorkshire Partnership NHS Foundation Trust (24 022 964c)
Statement Closed after initial enquiries Autism 08-Jul-2025
Summary: Mrs X complained about the care provided to her daughter Miss Y when she had a mental health crisis. The events occurred in 2022. We will not investigate the complaint because it is out of time.