Recent statements in this category are shown below:
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Ribble Valley Borough Council (25 007 293)
Statement Closed after initial enquiries Private housing 04-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in private rented sector housing. There is insufficient evidence of fault causing sufficient injustice to warrant further investigation.
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Southend-on-Sea City Council (24 018 625)
Statement Upheld Private housing 30-Oct-2025
Summary: The Council was not at fault for how it handled reports about the condition of Ms X’s property or for how it placed restrictions on her contact. The Council was at fault for how it handled some of her requests for re-housing. This meant Ms X had to wait longer than she should have to receive assistance. The Council agreed to apologise, make a payment to Ms X for the uncertainty she experienced as a result of the delays providing homeless assistance and carry out a service improvement.
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Statement Upheld Private housing 30-Oct-2025
Summary: Miss X complained about the Council’s lack of action and response to her reports when her landlord delayed fixing various disrepair issues at her property. We found the Council at fault for letting the case drift and the late point it found a Category 1 hazard. This caused Miss X significant uncertainty and distress. The Council has agreed to apologise, pay a symbolic payment, and take action to prevent future recurrence of fault.
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East Suffolk Council (25 007 417)
Statement Closed after initial enquiries Private housing 30-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to assist with a claim to compensate Ms X for damage to her belongings and decorations following water leaks during insulation works to her home. It was reasonable for Ms X to make a claim against the Council and to seek a remedy in the courts if no liability was accepted.
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London Borough of Havering (25 005 918)
Statement Closed after initial enquiries Private housing 28-Oct-2025
Summary: We will not investigate this complaint about the Council’s advice to Ms X’s ex-tenant in connection with Ms X’s legal action to end a private tenancy. There is insufficient evidence of fault which would warrant an investigation.
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Statement Upheld Private housing 19-Oct-2025
Summary: Mr X complained about the Council’s handling of various works to improve the energy efficiency of his home. We have found fault by the Council which caused Mr X avoidable distress, inconvenience and frustration. In addition to the actions the Council has already taken it has agreed to make an additional payment of £1,000 to provide a suitable remedy to Mr X.
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Spelthorne Borough Council (24 020 646)
Statement Upheld Private housing 14-Oct-2025
Summary: We found fault on Miss Y’s complaint about the way the Council dealt with her reports against her landlord who failed to carry out all necessary repairs as required. There were delays, failures to keep her updated, failures to show it considered whether it needed to trace the owner, and delayed consideration of whether the repairs were hazards under the Housing Health and Safety Rating System. It also failed to signpost her to seek legal advice about a possible claim for a Rent Repayment Order or protection from landlord harassment. Nor did it show it considered whether it needed to do outstanding works itself. The Council agreed to send Miss Y an apology, pay £350 for the injustice caused, remind relevant officers about action needed and what they need to consider in future similar situations, as well as reviewing why the delays happened so they are not repeated in the future.
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Statement Closed after initial enquiries Private housing 09-Oct-2025
Summary: We will not investigate this complaint about the Council’s response after Mr X reported disrepair and hazards at the property he rents. This is because there is insufficient evidence of fault by the Council.
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London Borough of Hammersmith & Fulham (25 004 103)
Statement Closed after initial enquiries Private housing 09-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of a disrepair issue at Ms X’s privately rented accommodation as there is insufficient remaining injustice caused to her from the alleged Council fault and we can achieve no meaningful outcome.
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Stockport Metropolitan Borough Council (25 005 963)
Statement Closed after initial enquiries Private housing 06-Oct-2025
Summary: We will not investigate Ms X’s complaint that the Council is wrongly pursuing her for costs of work it carried out in default at her rental property as it is unlikely we will find fault.