Torbay Council (25 003 503)

Statement Closed after initial enquiries Private housing 20-May-2025

Summary: We will not investigate this complaint about how the Council dealt with reports of private property disrepair. There is not enough evidence of fault to justify our involvement.

Malvern Hills District Council (24 019 341)

Statement Closed after initial enquiries Private housing 14-May-2025

Summary: We will not investigate Mr X and Ms Y’s complaint about the Council’s handling of their reports of disrepair in their rented property. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Arun District Council (24 019 495)

Statement Closed after initial enquiries Private housing 14-May-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of private housing disrepair issues in her property since 2023. Some issues are late, others fall outside our jurisdiction or carry appeal rights.

North Yorkshire Council (24 020 404)

Statement Closed after initial enquiries Private housing 14-May-2025

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports of disrepair in a private rented property. This is because there is not enough evidence of fault to justify investigating.

Arun District Council (24 015 022)

Statement Upheld Private housing 08-May-2025

Summary: Mr X complained that the Council is withholding part of the mandatory Disabled Facilities Grant for his daughter and refused to provide a discretionary top-up grant. We find no evidence of fault in the Council’s decision making, but we do find fault in the Council’s lack of joined-up working with the county council. The Council has agreed to apologise to Mr X and improve its services.

London Borough of Barnet (24 020 915)

Statement Closed after initial enquiries Private housing 08-May-2025

Summary: We will not investigate Mrs X’s complaint alleging the Council failed to investigate her complaints about landlord misconduct and tenancy violations. This is because the complaint is late and there are no good reasons for why she could not have complained to us in time.

Coventry City Council (24 019 275)

Statement Closed after initial enquiries Private housing 07-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to issue a financial penalty following a failure to comply with an improvement notice in the required timescale. Mr X had the right to appeal to a tribunal if he disagreed with the financial penalty decision and it was reasonable for him to exercise that right.

Middlesbrough Borough Council (24 021 123)

Statement Closed after initial enquiries Private housing 29-Apr-2025

Summary: We will not investigate the Council’s response to Mr X’s complaint to Environmental Health about a mice infestation. This is because there is insufficient evidence of fault in the Council’s actions.

Stockport Metropolitan Borough Council (24 012 518)

Statement Closed after initial enquiries Private housing 28-Apr-2025

Summary: We will not investigate Ms X’s complaint about how the Council dealt with disrepair issues at her private rented property. The complaint is late and there are no good reasons the late complaint rule should not apply.

Calderdale Metropolitan Borough Council (24 019 697)

Statement Upheld Private housing 22-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s investigation into issues with her privately rented property. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.