North Lincolnshire Council (25 018 585)

Statement Closed after initial enquiries Private housing 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s lack of support to him as a landlord when his tenant reported disrepair. There is insufficient evidence of fault to justify our involvement.

Tonbridge and Malling Borough Council (25 019 061)

Statement Closed after initial enquiries Private housing 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s homelessness support to his tenant because it was reasonable for him to take legal action to enforce his property rights. We cannot investigate the complaint about what happened in court.

London Borough of Southwark (25 019 019)

Statement Closed after initial enquiries Private housing 30-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s failure to ensure vacant possession when his formal notice expired. This is because it was appropriate for him to take court action to evict the tenant so he could sell the property.

Liverpool City Council (25 006 111)

Statement Upheld Private housing 26-Mar-2026

Summary: XX complained the Council failed to properly investigate and act on their reports of illegal eviction attempts, harassment and disrepair in their privately rented property, causing emotional distress and impacting on their physical health. The Council was at fault for delay in the way it responded to XX’s reports. The Council has agreed to apologise and make a symbolic payment to recognise the injustice.

Colchester City Council (25 002 534)

Statement Upheld Private housing 23-Mar-2026

Summary: We found fault by the Council on Mr Y’s complaint about it failing to promptly act on his reports of serious disrepairs and hazards in his privately rented home. The Council delayed dealing with his reports, as well as delayed checking, inspecting, and carrying out a Housing Health and Safety Rating System assessment of the property sooner than it did. It also failed to take formal enforcement action when it found a category 1 hazard. The Council agreed to apologise, make a symbolic payment, and provide training and guidance to relevant officers.

Buckinghamshire Council (25 017 052)

Statement Closed after initial enquiries Private housing 20-Mar-2026

Summary: We will not exercise discretion to investigate this complaint about failure to inform Mrs X about the repayments for home improvement loans which she took out in 2012, 2016 and 2018. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

London Borough of Southwark (25 011 634)

Statement Upheld Private housing 18-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair. The Council has accepted some fault, for which it has apologised and offered an appropriate symbolic payment. Further investigation by us would not lead to a different outcome.

East Suffolk Council (25 015 571)

Statement Closed after initial enquiries Private housing 18-Mar-2026

Summary: We will not investigate this complaint about the Council taking action to issue a civil penalty for renting property which does not meet the government’s Minimum Energy Efficiency Standards. It was reasonable for Mr X to appeal against any penalty to the First-Tier Property Tribunal.

London Borough of Sutton (25 016 838)

Statement Closed after initial enquiries Private housing 17-Mar-2026

Summary: We will not investigate Mr X’s complaint about how the Council responded to reports of disrepair in his privately rented home. There is not enough evidence of fault in the Council’s processes to justify an investigation.

North Lincolnshire Council (25 019 167)

Statement Closed after initial enquiries Private housing 13-Mar-2026

Summary: We cannot investigate this complaint about action the Council has taken against Miss X as a landlord. This is because part of the complaint is outside our jurisdiction as Miss X has used her legal right to appeal and we will not investigate the remaining issues, as further investigation is unlikely to find significant fault that would justify an investigation.