London Borough of Enfield (25 004 130)

Statement Closed after initial enquiries Private housing 17-Feb-2026

Summary: We will not investigate Miss X’s complaint about how the Council handled her report about disrepair in her home. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.

Canterbury City Council (24 021 529)

Statement Upheld Private housing 16-Feb-2026

Summary: Mr X complained about the Council’s actions after he served a notice to his tenants and led to their eviction. We found the Council at fault as it did not contact Mr X, as the landlord, throughout the process, or consider whether it was reasonable for the tenant to remain in occupation during the relevant period. This caused Mr X frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to recognise his injustice from the faults identified. It has also agreed to take action to prevent recurrence of fault.

Westminster City Council (25 002 748)

Statement Closed after initial enquiries Private housing 16-Feb-2026

Summary: We will not investigate this complaint about the Council’s supervision of improvement grant for work at Mr X’s home. There is insufficient evidence of fault which would warrant an investigation.

Milton Keynes Council (25 016 111)

Statement Closed after initial enquiries Private housing 09-Feb-2026

Summary: We will not investigate the Council’s response to Ms X’s report of hazards in her home, as she taken legal action. The remaining complaint matter about housing allocations is premature. It is reasonable to expect Ms X to complain to the Council first so we will not investigate.

Salford City Council (25 016 262)

Statement Closed after initial enquiries Private housing 05-Feb-2026

Summary: We will not investigate this complaint about the Council issuing an improvement notice to a private landlord for outstanding repairs. It was reasonable for Miss X to appeal to the First Tier (Property Chamber) Tribunal against the notice if she wanted to challenge it.

Mansfield District Council (25 012 013)

Statement Closed after initial enquiries Private housing 30-Jan-2026

Summary: We will not investigate Mr Y’s complaint about the Council’s decision to introduce a selective licensing scheme. There is not enough evidence of fault to justify investigation.

Derbyshire Dales District Council (25 011 327)

Statement Closed after initial enquiries Private housing 27-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in her social housing or its handling of her housing register application. This is because there is insufficient evidence of fault to justify our involvement.

London Borough of Southwark (25 001 558)

Statement Upheld Private housing 26-Jan-2026

Summary: Mr X complained on behalf of Miss Y about the way the Council dealt with a House in Multiple Occupation licence application. The Council was at fault for adopting a blanket or uniform approach to the situation, failing to consider the circumstances of the case and failing to properly consider all information and explain its reasoning for not starting legal proceedings. This caused Mr X and Miss Y uncertainty. The Council agreed to apologise and make service improvements.

London Borough of Enfield (25 012 281)

Statement Closed after initial enquiries Private housing 22-Jan-2026

Summary: We will not investigate this complaint about Miss X’s tenant failing to pay her rent for five months when the Council arranged the tenant’s temporary accommodation. We are unlikely to find fault with the Council’s response.

Birmingham City Council (25 010 835)

Statement Closed after initial enquiries Private housing 19-Jan-2026

Summary: We will not investigate this complaint about an illegal eviction, theft and failure to pay for work completed at a rented property. We have not seen enough evidence of fault in the way the Council considered Mr X’s report of being evicted illegally. And we cannot achieve the outcome Mr X is seeking.