Private housing


Recent statements in this category are shown below:

  • London Borough of Richmond upon Thames (23 008 845)

    Statement Upheld Private housing 12-Feb-2024

    Summary: Miss X complains the Council failed to properly respond to her complaints about disrepair at a flat she rents. We found there were some communication issues and delays in responding to her. We found no fault in how the Council reached decisions about what action it should take. We recommended a written apology for the issues we identified.

  • Shropshire Council (23 012 798)

    Statement Closed after initial enquiries Private housing 09-Feb-2024

    Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s income in relation to grant assisted energy improvement schemes. We consider further investigation is unlikely to lead to a different outcome. And we cannot achieve the outcome the complainant is seeking.

  • Barnsley Metropolitan Borough Council (22 017 870)

    Statement Not upheld Private housing 06-Feb-2024

    Summary: Mr X complained about the Council’s actions in response to a report of disrepair at one of his rental properties, and to his complaint about this. We have not found fault with the Council’s actions.

  • Rochdale Metropolitan Borough Council (22 001 690)

    Statement Upheld Private housing 05-Feb-2024

    Summary: Miss X complains about the Council’s handling of her concerns about disrepair in her privately rented property from December 2021 to May 2023, when she moved out. The Council was at fault for not taking formal enforcement action against the landlord when it identified category 1 hazards in the property, which caused injustice. The Council’s determination the landlord’s eviction attempt was not retaliatory was unclear but did not cause Miss X significant injustice. The Council has agreed to apologise and make a payment to Miss X. It will also share this decision statement with relevant staff to reinforce the recent training it has already completed.

  • Royal Borough of Kensington & Chelsea (22 012 555)

    Statement Upheld Private housing 05-Feb-2024

    Summary: Ms X complains the Council has failed to properly investigate and enforce against disrepair and noise nuisances inside her home. She also complains about how the Council has communicated with her. We have found the Council at fault for not conducting a Housing Health and Safety Rating System (HHSRS) inspection at the earliest opportunity. We have made recommendations to remedy the injustice we believe this caused Ms X. We have not found the Council at fault for how it investigated Ms X’s noise nuisance concerns, or for how it communicated with Ms X.

  • Bournemouth, Christchurch and Poole Council (23 013 722)

    Statement Closed after initial enquiries Private housing 31-Jan-2024

    Summary: We will not investigate this complaint about the Council’s response to the problems Mr X reported with a tenant nominated by the Council to rent his property. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

  • Colchester City Council (23 008 510)

    Statement Upheld Private housing 25-Jan-2024

    Summary: Mr B complains the Council failed to serve an Improvement Notice in 2023 and the Private Sector Housing Team did not follow procedures. The Council has already acknowledged some fault in its communications with Mr B and taken steps to prevent the fault happening again. We have not found any evidence of additional fault. We have upheld the complaint, because of the fault already accepted by the Council, and completed the investigation because there is no outstanding injustice.

  • Thurrock Council (23 013 982)

    Statement Closed after initial enquiries Private housing 23-Jan-2024

    Summary: We will not investigate Miss X’s complaint about several disrepair issues in her privately rented property. She says the Council will not help her resolve the disrepair. This is because there is insufficient evidence of fault.

  • London Borough of Brent (23 006 049)

    Statement Closed after initial enquiries Private housing 22-Jan-2024

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair in a house in multiple occupation property he was living in. This is because there is insufficient evidence of fault.

  • Folkestone & Hythe District Council (23 002 761)

    Statement Upheld Private housing 19-Jan-2024

    Summary: there was service failure and fault in the way the Council investigated Ms X’s complaint about poor housing conditions in her private rented accommodation. This caused her avoidable frustration, distress and uncertainty. The Council has agreed to provide a suitable remedy for this injustice.

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