Summary: Mr X complains the Council caused damage to his house when it carried out repairs to the neighbouring property which is Council owned. The Ombudsman cannot investigate as he has no legal remit to investigate the Council’s management of its social housing.

The complaint

1. The complainant, whom I shall call Mr X, complains the Council will not pay for damage it caused to his house while carrying out repairs to the neighbouring property.

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The Ombudsman’s role and powers

2. We cannot investigate complaints about the provision or management of social housing by a council acting as a registered social housing provider. (Local Government Act 1974, paragraph 5A schedule 5, as amended)

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How I considered this complaint

3. I have considered what Mr X said in his complaint.

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What I found

4. Mr X complains that the Council will not pay for damage it caused to his house while carrying out repairs to the neighbouring property, which is Council owned.

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Final decision

5. My decision is that the Ombudsman cannot investigate this complaint as it is outside his legal remit.

Investigator’s final decision on behalf of the Ombudsman

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Investigator's decision on behalf of the Ombudsman