Summary: We cannot investigate Miss X’s complaint about the Council’s decision on her requests for management transfer and home security measures. This is because the law does not allow us to investigate the provision or management of social housing by a council acting as a registered social housing provider.

The complaint

1. Miss X complains that the Council refused her management transfer request, even though she believes she met the criteria as a domestic abuse survivor. She also complains that the Council did not respond adequately to her request for increased home security. She says this caused her distress

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The Ombudsman’s role and powers

2. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
3. We cannot investigate complaints about the provision or management of social housing by a council acting as a registered social housing provider. (Local Government Act 1974, paragraph 5A schedule 5, as amended)

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How I considered this complaint

4. I considered information provided by the complainant and the Council.
5. I considered the Ombudsman’s Assessment Code.

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Final decision

6. We cannot investigate Miss X’s complaint about the Council’s decision on her requests for management transfer and home security measures. This is because the law prohibits us from investigating the provision or management of social housing by a council acting as a registered social housing provider.

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Investigator's decision on behalf of the Ombudsman