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London Borough of Newham (18 005 277)

Category : Housing > Council house improvement

Decision : Closed after initial enquiries

Decision date : 07 Aug 2018

The Ombudsman's final decision:

Summary: The Ombudsman has no jurisdiction to consider this complaint about the Council acting as a registered social housing provider.

The complaint

  1. The complainant, Miss B, has complained about issues related to the Council’s ‘Decent Homes’ scheme.

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The Ombudsman’s role and powers

  1. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
  2. We cannot investigate complaints about the provision or management of social housing by a council acting as a registered social housing provider. (Local Government Act 1974, paragraph 5A schedule 5, as amended)

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How I considered this complaint

  1. I have considered what Miss B said in her complaint

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What I found

  1. The issues raised by Miss B are about the Council’s role in managing social housing.

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Final decision

  1. The Ombudsman has no jurisdiction to consider this complaint.

Investigator’s final decision on behalf of the Ombudsman

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Investigator's decision on behalf of the Ombudsman

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