Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Welwyn Hatfield Borough Council (17 016 072)

Category : Housing > Council house improvement

Decision : Closed after initial enquiries

Decision date : 08 Mar 2018

The Ombudsman's final decision:

Summary: The Ombudsman cannot investigate this complaint about disabled facilities adaptations to the complainant’s house for her daughter. This is because the complaint should be considered by the Housing Ombudsman, and is out of our jurisdiction

The complaint

  1. The complainant, who I refer to here as Miss Q, says that:
  2. The adaptations made for her daughter, who is disabled, have not been properly completed, and are not suitable for her needs; and
  3. There are additional needed adaptations that have not been made.

Back to top

The Ombudsman’s role and powers

  1. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
  2. We cannot investigate complaints about the provision or management of social housing by a council acting as a registered social housing provider. (Local Government Act 1974, paragraph 5A schedule 5, as amended)

Back to top

How I considered this complaint

  1. I considered the information provided by Miss Q and by the Council. I also discussed the complaint with Miss Q.

Back to top

What I found

  1. Miss Q asked for assessment of her daughter’s needs at her new home by an Occupational Therapist (OT) acting for the county council.
  2. The OT made recommendations which were passed to the borough council to implement.
  3. Miss Q says that some of the work still remains uncompleted, and some of the adaptations are not suited to her daughter’s needs.
  4. We are unable to consider the complaint, as it is for the housing Ombudsman to consider, and is out of our jurisdiction.

Back to top

Final decision

  1. I cannot investigate the complaint, as it is for the Housing Ombudsman to consider

Investigator’s final decision on behalf of the Ombudsman

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page