Summary: We cannot investigate this complaint about Mr X’s request for a key fob to access the communal areas where his flat is located. He is a social housing tenant and we have no jurisdiction to investigate complaints about social housing landlords.

The complaint

1. Mr X complained about his landlord’s failure to provide him with a fob reader to operate the communal gate and door entry to his building where he lives.

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The Ombudsman’s role and powers

2. We cannot investigate complaints about the provision or management of social housing by a council acting as a registered social housing provider. (Local Government Act 1974, paragraph 5A schedule 5, as amended)

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How I considered this complaint

3. I considered information provided by the complainant.
4. I considered the Ombudsman’s Assessment Code.

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My assessment

5. Mr X says he has not been provided with a remote key fob to operate an access gate and a communal door into the building where his flat is. The site is managed by a housing association and it has confirmed that fobs can be obtained from its management staff by way of a resident’s online account.
6. We have no jurisdiction to investigate complaints about estate management by social housing landlords and cannot do so. These complaints fall within the remit of the Housing Ombudsman service.

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Final decision

7. We cannot investigate this complaint about Mr X’s request for a key fob to access the communal areas where his flat is located. He is a social housing tenant and we have no jurisdiction to investigate complaints about social housing landlords.

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Investigator's decision on behalf of the Ombudsman