London Borough of Newham (18 019 232)

Category : Housing > Allocations

Decision : Upheld

Decision date : 10 Jul 2019

The Ombudsman's final decision:

Summary: The Ombudsman will not investigate Miss X’s complaint that she was removed from the housing register as Miss X says this has now been resolved.

The complaint

  1. The complainant, whom I shall call Miss X, complains the Council has removed her from the housing register.

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The Ombudsman’s role and powers

  1. We can decide whether to start or discontinue an investigation into a complaint within our jurisdiction. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)

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How I considered this complaint

  1. I have considered what Miss X said in her complaint.

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What I found

  1. Miss X complains the Council removed her from the housing register.
  2. After making her complaint to us, Miss X confirmed the problem had been resolved and so did not wish to pursue her complaint.

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Final decision

  1. We will not investigate as Miss X confirms the matter is resolved.

Investigator’s final decision on behalf of the Ombudsman

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Investigator's decision on behalf of the Ombudsman

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