The Ombudsman's final decision:
Summary: Mr B complained about the way the Council dealt with him as a homelessness applicant but no longer wants the Ombudsman to investigate his complaint.
- Mr B complained about the way the Council dealt with him as a homelessness applicant. He referred to a failure to address the problems he experienced at the bed and breakfast he was placed in and a failure to ensure he could bid for other accommodation.
The Ombudsman’s role and powers
- The Ombudsman investigates complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word fault to refer to these. She must also consider whether any fault has had an adverse impact on the person making the complaint. I refer to this as ‘injustice’. If there has been fault which has caused an injustice, she may suggest a remedy. (Local Government Act 1974, sections 26(1) and 26A(1))
- The Ombudsman has the power to start or discontinue an investigation into a complaint within her jurisdiction. (Local Government Act 1974, sections 24A(6) and 34B(8))
How I considered this complaint
- I have considered Mr B’s written complaint and received some preliminary information from the Council. I asked Mr B to telephone me to discuss the complaint. We had a brief conversation but Mr B ended the call before we could discuss his complaint and before I could explain the Ombudsman’s role. Mr B said he did not want the Ombudsman to investigate his complaint.
- I wrote to Mr B and said I would investigate if he still wanted the Ombudsman involved, but I needed him to confirm what he wanted. Mr B has not replied.
- I have discontinued my investigation because Mr B no longer wants the Ombudsman to investigate his complaint.
Investigator's decision on behalf of the Ombudsman