Decision search
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Leeds City Council (24 011 450)
Statement Not upheld Refuse and recycling 30-Apr-2025
Summary: Mx D complained the Council was regularly missing waste collections from a supported living facility. We have found the Council was not at fault.
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Kent County Council (24 011 968)
Statement Upheld Special educational needs 30-Apr-2025
Summary: Miss X complained about the Council’s delay issuing her child, Y’s amended final Education, Health and Care Plan, failed to provide suitable alternative provision while Y was out of school, communicated poorly and delayed responding to her complaint. We find the Council at fault, causing Miss X avoidable distress and uncertainty. The Council has agreed to apologise, make a payment to Miss X, and issue Y’s amended final EHC Plan.
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London Borough of Croydon (24 012 288)
Statement Closed after initial enquiries Council tax 30-Apr-2025
Summary: We will not investigate this complaint about an alleged failure by the Council to classify the complainant’s two properties as one dwelling for council tax purposes, or the valuation of these properties to inform the relevant banding. This is because the complainant could reasonably appeal to the Valuation Tribunal about these matters. All other issues raised by the complainant are either outside our legal jurisdiction, or should not be considered until the Council's complaints policy and procedure has been exhausted.
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London Borough of Lambeth (24 003 551)
Statement Upheld Charging 29-Apr-2025
Summary: Ms X complains the Council failed to deal properly with the charges for her father’s care, including failing to take account of the fact he had dementia and his family could not access his money until after he died. The Council failed to deal properly with the charges for her father’s care. This resulted in it charging his estate legal costs and interest, despite having no policies for doing so. It also put Ms X to significant time and trouble in pursing the complaint. The Council needs to apologise and refund money to her father’s estate. It also needs to improve its working practices.
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London Borough of Lambeth (24 004 939)
Statement Upheld Homelessness 29-Apr-2025
Summary: Miss X complained the Council placed her and her child in unsuitable temporary accommodation. She stated it took too long to complete a review of the suitability of her accommodation and placed her housing register application in the wrong priority band. We found fault by the Council on both matters. This meant Miss X has lived in unsuitable accommodation for over two years. To remedy her injustice the Council agreed to apologise, pay her £3750 and make a monthly payment for every month she remains in unsuitable accommodation.
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Devon County Council (24 007 013)
Statement Upheld Special educational needs 29-Apr-2025
Summary: Miss X complained about delays in her son, Y’s, Education, Health and Care needs assessment. She said Y has been out of school since February 2023 and she incurred significant costs securing educational provision for him. Miss X said this frustrated and distressed her and Y. There was fault in the way the Council delayed completing the needs assessment. This frustrated Miss X and frustrated her right of appeal to the Tribunal. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
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North Yorkshire Council (24 007 452)
Statement Upheld Traffic management 29-Apr-2025
Summary: Mr X complained the Council has not addressed his concerns about heavy goods vehicles regularly using the road he lives on. Mr X said this is causing damage to his property. There was some fault by the Council as it had not established whether additional signage was needed to enforce the site. To remedy the injustice caused the Council agreed to consider whether the site needed additional signage and whether it needed to pass the matter to its Trading Standards team.
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East Sussex County Council (24 009 698)
Statement Upheld Special educational needs 29-Apr-2025
Summary: Mrs Y complains the alternative provision offered by the Council was not suitable for her son, D, after he was permanently excluded from primary school. She also complains about delays in reviewing D’s Education Health and Care Plan. We find no fault in the alternative provision initially offered by the Council. However, there was delay in reviewing D’s plan which meant the type of interim provision was not changed as quickly as it should have been. The Council will apologise and pay £200 to Mrs Y in recognition of her delayed appeal rights and £1500 to D for his educational benefit.
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Surrey County Council (24 009 999)
Statement Closed after initial enquiries Assessment and care plan 29-Apr-2025
Summary: We will not investigate this complaint about how best to meet someone’s adult social care needs. This is because there is not enough evidence of fault in how the Council has reached its decisions. The Council has decided the care package based on proper reviews and professional assessments. Even though the complainant disagrees with the Council, the Ombudsman could not achieve a different outcome.
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Birmingham City Council (24 023 429)
Statement Closed after initial enquiries Refuse and recycling 29-Apr-2025
Summary: We cannot investigate Mr X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area