Decision search
Your search has 50933 results
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London Borough of Havering (23 015 210)
Statement Not upheld Charging 14-Aug-2024
Summary: Mr X complains the Council failed to provide him and Ms Y with information about possible charges for her residential care leading to a debt causing distress. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.
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London Borough of Newham (23 014 449)
Statement Upheld Private housing 14-Aug-2024
Summary: Ms X complained about the way the Council handled her request for housing assistance and how it responded to her concerns about the condition of her property. As a result, Ms X lived in a property with repair issues and this impacted her health. We have found the Council at fault for delays in assisting Ms X following her approach for homeless assistance but we have not found the Council at fault for not responding to her requests for help with disrepair. The Council agreed to apologise to Ms X and pay £200 to recognise the uncertainty caused.
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London Borough of Lambeth (23 010 032)
Statement Upheld Homelessness 14-Aug-2024
Summary: Ms X complained about the Council’s delays and failure to provide her with assistance to help her resolve her homelessness. The Council was at fault for failing to provide appropriate advice and assistance and for poor communication with Ms X, for not issuing decision letters or referring her to its private lettings teams and for not proactively supporting Ms X to address her housing situation. This caused Ms X uncertainty and frustration. The Council has agreed to apologise, make a payment to Ms X and provide staff training/guidance.
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London Borough of Newham (24 003 939)
Statement Upheld Allocations 14-Aug-2024
Summary: We will not investigate this complaint about a delay in uploading a housing register application. The Council has upheld the complaint and offered an appropriate remedy. Further investigation by us would not lead to a different outcome.
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London Borough of Hammersmith & Fulham (24 004 072)
Statement Closed after initial enquiries Traffic management 14-Aug-2024
Summary: We will not investigate this complaint about the way the Council consulted on changes to parking restrictions. There is not enough evidence of fault by the Council.
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Suffolk County Council (24 004 123)
Statement Closed after initial enquiries Other 14-Aug-2024
Summary: We will not investigate this complaint the Council delayed in updating its policy about free school meals. There is not enough evidence of fault to justify our investigation.
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London Borough of Barnet (24 004 172)
Statement Closed after initial enquiries Homelessness 14-Aug-2024
Summary: We will not investigate this complaint about alleged discrimination by the Council in relation to Mr X’s homelessness case. Mr X successfully used his appeal rights against the suitability of an offer of permanent accommodation. There is no evidence of earlier fault, nor did any fault cause him an injustice as he did not move into the unsuitable accommodation. It is reasonable for Mr X to refer to the courts for a decision about whether he suffered discrimination.
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Liverpool City Council (24 004 202)
Statement Closed after initial enquiries Child protection 14-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with safeguarding concerns about a child. This is because there is insufficient evidence of fault by the Council.
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Arun District Council (24 004 228)
Statement Closed after initial enquiries Planning applications 14-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision to allow a housing development to be built close to Mr X’s property. This is because it is a late complaint and because an investigation would be unlikely to find fault by the Council which caused Mr X injustice.
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London Borough of Hackney (24 004 295)
Statement Closed after initial enquiries Allocations 14-Aug-2024
Summary: We will not investigate Ms X’s complaint about the Council’s failure to rehouse her after promising to do so four years ago as that part of the complaint is late. We will not investigate the Council’s decision she did not qualify for its housing register because she had a right of review, which it was reasonable for her to use and because there is insufficient evidence of fault.