Decision search
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Milton Keynes Council (24 021 155)
Statement Upheld Special educational needs 20-May-2025
Summary: We will not investigate Mr X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
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Devon County Council (24 021 239)
Statement Closed after initial enquiries Assessment and care plan 20-May-2025
Summary: We will not investigate this complaint about the Council’s decision to halve the complainant’s care package to four hours of support. There is not enough evidence of fault to justify our involvement.
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Tonbridge and Malling Borough Council (24 021 325)
Statement Closed after initial enquiries Traffic management 20-May-2025
Summary: We will not investigate Mr X’s complaint about parking restrictions. This is because we cannot achieve the outcome he seeks, and an investigation would not lead to a different outcome.
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Cheshire West & Chester Council (23 013 970)
Statement Upheld Special educational needs 19-May-2025
Summary: Miss X complained the Council failed to maintain her child, Y’s, Education, Health and Care (EHC) Plan, failed to issue an EHC Plan which met Y’s needs, failed to ensure provision was made in line with Y’s Plan and failed to provide Y with suitable education. The Council was at fault for the delay in finalising Y’s EHC Plan, delay in arranging provision after an emergency review in line with their EHC Plan and not reimbursing Miss X for an online tuition payment or considering reimbursing her for additional resources she bought Y. This caused Miss X frustration, uncertainty and time and trouble and meant Y missed out on education provision. The Council will apologise, make symbolic payments, write to Miss X about its decision on reimbursing her the additional resource payments and carry out a service improvement.
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Kent County Council (23 016 740)
Statement Upheld Special educational needs 19-May-2025
Summary: Mrs X complained the Council failed to provide the occupational therapy detailed in Section F of her child’s Education Health and Care Plan (EHC Plan). The Council provided no OT for a year and then failed to provide the OT in line with the provision in the EHC Plan. This had a detrimental impact on her child’s development and caused stress. The Council will apologise and make payments for the lost provision.
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Devon County Council (24 000 237)
Statement Closed after initial enquiries Special educational needs 19-May-2025
Summary: We will not investigate Mrs X’s complaint that the Council has failed to arrange suitable full-time education for her child since 2022. This is because part of her complaint is not separable from her appeal to a tribunal, part of her complaint is made late, and part has not been considered through the Council’s complaints procedure.
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Derbyshire County Council (24 008 737)
Statement Upheld Special educational needs 19-May-2025
Summary: We have found fault with the Council for delays during the annual review of Mrs X’s son’s (Y’s) Education, Health and Care Plan, failing to properly consider its section 19 duty and poor communication with Mrs X and Y’s school. The fault resulted in the delay of Mrs X’s appeal rights, caused Y to miss education and caused avoidable distress for the family. The Council has agreed to apologise and pay Mrs X a symbolic payment in recognition of the injustice caused.
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Devon County Council (24 009 233)
Statement Upheld Fostering 19-May-2025
Summary: Mr X complained about the way the Council dealt with foster carer payments. The Council was at fault for having unclear policies in place and failing to respond fully to Mr X’s complaint. This caused Mr X distress and uncertainty. The Council will apologise, make payments and provide evidence that it has cancelled invoices.
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London Borough of Camden (24 009 653)
Statement Not upheld Planning applications 19-May-2025
Summary: Mr C complained on behalf of a resident’s association about how the Council dealt with a planning application for works to a wall and balustrades. He said this result in the loss of several mature trees and impact residential amenity and the local environment. We found no fault in the way the Council considered the planning application and the objections it received. It therefore reached a decision it was entitled to make.
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London Borough of Redbridge (24 010 577)
Statement Upheld Homelessness 19-May-2025
Summary: Miss X, on behalf of her mother Mrs Y, complained the Council failed to provide suitable alternative accommodation following a suitability review in July 2024. Mrs Y and her family have been in unsuitable accommodation longer than they should have because the Council has failed to offer alternative accommodation. A symbolic payment to recognise the distress caused is agreed.