Decision search
Your search has 51110 results
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Derbyshire County Council (23 016 322)
Statement Not upheld Special educational needs 19-Sep-2024
Summary: Miss X complained that the Council failed to ensure her children received a suitable education. The Council recognised fault and offered a remedy in line with the Ombudsman’s Guidance on Remedies. We have ended our investigation as we would be unlikely to reach a different outcome.
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London Borough of Hounslow (23 016 693)
Statement Closed after initial enquiries Leisure and culture 19-Sep-2024
Summary: We will not exercise discretion to investigate this complaint about leisure centre membership and payment refunds from 2022. this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Statement Upheld Enforcement 19-Sep-2024
Summary: X complained about the Council’s failure to take planning enforcement action against their neighbour, who carried out developments on the land next to X’s home in breach of planning controls. We found fault because of unreasonable delay in taking enforcement action. We also found service failure because the Council cannot access some of its enforcement records due to building safety problems. The Council has agreed to our recommendations. It will carry out service reviews so it can avoid the fault recurring and to plan for how best to deal with the service failure.
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London Borough of Hackney (24 000 420)
Statement Closed after initial enquiries Child protection 19-Sep-2024
Summary: We cannot investigate this complaint about the Council refusing to consider Mr X’s complaint about its actions in removing his children from his care. The matters he complains of are closely related to matters that either were or could reasonably have formed part of court proceedings. A legal bar prevents us investigating them.
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Herefordshire Council (24 000 434)
Statement Closed after initial enquiries Other 19-Sep-2024
Summary: We will not investigate Ms X’s complaint that the Council failed to carry out the actions decided at a meeting in April 2023. There is not enough evidence of fault by the Council.
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Leeds City Council (24 001 675)
Statement Upheld Planning applications 19-Sep-2024
Summary: X complained about the costs caused by incorrect advice given by a planning officer. The Council has already admitted fault and made an offer to compensate X for some of their costs. We found fault, but it was not necessary to make any further recommendations beyond the remedy already offered by the Council. This was because the Council should not be held solely responsible for what had happened.
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West Suffolk Council (24 005 491)
Statement Closed after initial enquiries Planning applications 19-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of a planning application for a site next to the complainant’s home. There is not enough evidence to conclude that any fault has affected the planning outcome, so the complainant has not been caused a significant injustice.
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Leicester City Council (23 001 653)
Statement Upheld Special educational needs 19-Sep-2024
Summary: Ms X complained about how the Council handled her son, Y’s Education, Health and Care (EHC) Plan and education since 2020 and how it considered her complaints about those matters. The Council delayed issuing Y’s amended EHC Plan after an annual review meeting in December 2022 and its complaint response was unclear. The Council will apologise to Ms X for the uncertainty and frustration caused to her and pay her a symbolic amount of £300. The Council will remind its staff to act in line with the timelines set out in statutory guidance for EHC Plans.
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London Borough of Hammersmith & Fulham (24 004 698)
Statement Closed after initial enquiries Allocations 19-Sep-2024
Summary: We will not investigate this complaint about Mr X’s housing application. The complaint about the first application is late without good reason to investigate it now. The Council properly reached its decision on the second application. It would be disproportionate for us to investigate the time taken to decide the second application. The question of any Council responsibility for Mr X’s injury is properly for the courts, not the Ombudsman.
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Mansfield District Council (24 010 450)
Statement Closed after initial enquiries Other 19-Sep-2024
Summary: Ms X says the Council breached her confidentiality by informing a third party on several occasions that she had complained about a licensing matter. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Ms X to complain to the Information Commissioner’s Office as it is better placed.