Decision search
Your search has 51241 results
-
South Cambridgeshire District Council (24 010 338)
Statement Closed after initial enquiries Other 01-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s release of incomplete planning documents. This is because it would be reasonable for Mr X to pursue his complaint with the Information Commissioner.
-
City of Bradford Metropolitan District Council (24 011 318)
Statement Closed after initial enquiries Trees 01-Oct-2024
Summary: We will not investigate Miss B’s complaint that her property has been damaged due to the Council’s failure to maintain a tree. This is because it is reasonable for Miss B to pursue her compensation claim at court.
-
South Gloucestershire Council (24 011 404)
Statement Closed after initial enquiries Parking and other penalties 01-Oct-2024
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it was reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.
-
Sunderland City Council (24 006 786)
Statement Closed after initial enquiries Special educational needs 01-Oct-2024
Summary: We will not investigate this complaint regarding delays in issuing an Education Health and Care plan as further investigation would not lead to a different outcome. It is reasonable for Mrs X to use her right of appeal to the tribunal.
-
Statement Upheld Special educational needs 30-Sep-2024
Summary: We upheld Ms X’s complaint about a Council’s delay in completing the Education Health and Care (EHC) Needs Assessment and Plan process and failure to consider whether to arrange alternative educational provision for Y. This caused avoidable distress, uncertainty, frustration and a delay in appeal rights. The Council will issue Y’s final EHC Plan, apologise, make a payment of £1000 and provide evidence of the steps taken to increase caseworker capacity.
-
London Borough of Croydon (23 018 324)
Statement Upheld Homelessness 30-Sep-2024
Summary: Miss X complains the Council did not properly review the suitability of temporary accommodation it provided her when she was homeless, when she asked it to. It also did not properly consider her priority on its housing register. There was fault by the Council which caused Miss X to remain in bed and breakfast accommodation that was unsuitable for her, which caused her distress. The Council agreed to apologise, pay a financial remedy, reconsider Miss X’s housing priority, and produce an action plan to address faults identified in this case.
-
South Gloucestershire Council (23 018 760)
Statement Closed after initial enquiries Other 30-Sep-2024
Summary: We will not investigate this complaint about Business rates recovery because the matter is out of time.
-
Leeds City Council (23 018 816)
Statement Upheld Other 30-Sep-2024
Summary: Mr and Mrs X complained about the Council’s response to their reports about the condition of a neighbouring property. They said the neighbouring property did not have adequate guttering which caused issues of penetrating damp to their property and a collection of waste led to the presence of pests. We have found fault by the Council but consider the agreed action of an apology, symbolic payment and reminder to staff about record keeping provides a suitable remedy.
-
Buckinghamshire Council (23 018 832)
Statement Upheld Special educational needs 30-Sep-2024
Summary: Miss X complained the Council did not deliver a suitable education to her child. We found no fault with the Council’s actions when delivering alternative provision for Miss X’s child. We found the Council at fault for miscommunication regarding Miss Y’s child’s school placement. This caused Miss X and Y avoidable distress. We have recommended an apology, symbolic payment and service improvements to remedy Miss X’s injustice.
-
Surrey County Council (23 011 669)
Statement Upheld Parking and other penalties 30-Sep-2024
Summary: Miss C complained the Council failed to take action when she reported illegal parking. Miss C says this has caused safety issues on the street which has caused her distress. We find the Council at fault for failing to take timely action to repaint the double yellow lines in the area and for failing to acknowledge Miss C’s correspondence as a complaint. The Council will apologise and make a symbolic payment of £100.