Decision search
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Coventry City Council (24 009 175)
Statement Closed after initial enquiries Highway repair and maintenance 06-Oct-2024
Summary: We will not investigate this complaint about highway maintenance because there is no worthwhile outcome achievable by our investigation.
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Stoke-on-Trent City Council (24 009 237)
Statement Closed after initial enquiries Special educational needs 06-Oct-2024
Summary: We will not investigate Ms X’s complaint about the Education, Health, and Care plan process. There are no good reasons the late complaint rule should not apply for the period from December 2022 to June 2023. It is reasonable to expect her to have appealed to the Tribunal a decision in November 2023. And we cannot investigate the Education Health and Care Plan because she has appealed.
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Essex County Council (24 009 448)
Statement Upheld Special educational needs 06-Oct-2024
Summary: We will not investigate Mr X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mr X and pay his £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Devon County Council (24 009 489)
Statement Closed after initial enquiries Transport 06-Oct-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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London Borough of Bromley (24 007 234)
Statement Closed after initial enquiries Special educational needs 06-Oct-2024
Summary: We will not investigate this late complaint about the Council failing to update Mrs X’s child’s Education Health and Care Plan properly since 2018. Mrs X was or ought reasonably to have been aware of this matter much more than a year before she approached us.
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London Borough of Wandsworth (24 007 289)
Statement Closed after initial enquiries Child protection 06-Oct-2024
Summary: We will not investigate this late complaint about the Council’s response to child protection concerns. There is not a good reason for the delay in bringing the substantive part of the complaint to the Ombudsman. Any fault in more recent events has not caused injustice.
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Wirral Metropolitan Borough Council (24 007 316)
Statement Closed after initial enquiries Transport 06-Oct-2024
Summary: We will not investigate this complaint about an application for a Blue Badge because the Council has agreed to reconsider the application.
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Leicestershire County Council (24 007 347)
Statement Closed after initial enquiries Safeguarding 06-Oct-2024
Summary: We will not investigate this complaint about adult safeguarding and failing to communicate with the complainant. There is not enough evidence of fault to justify an investigation. The person receiving care support has capacity to make their own decisions about their care. The Council is not making the decisions or excluding the complainant. The Council has given a thorough written response to the concerns, and it is unlikely we would achieve anything further.
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East Hampshire District Council (24 007 371)
Statement Closed after initial enquiries Enforcement 06-Oct-2024
Summary: We will not investigate this complaint about the way the Council considered a planning application and a report of a breach of planning control. We consider that an investigation into the reasons for the complainant not receiving a notification letter will not lead to a different outcome. Also, there is not enough evidence of fault in the way the Council considered the planning application or the report of a breach of planning control to justify an investigation.
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Transport for London (24 008 122)
Statement Closed after initial enquiries Highway repair and maintenance 06-Oct-2024
Summary: We will not investigate this complaint about noise on the underground because there is not enough evidence of fault to justify investigating.