Decision search
Your search has 55054 results
-
London Borough of Lewisham (25 003 632)
Statement Closed after initial enquiries Child protection 22-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s section 7 report for court because the law says we cannot investigate matters considered by a court. We will not consider the rest of Mr X’s complaints because they are late.
-
Birmingham City Council (25 003 786)
Statement Closed after initial enquiries Refuse and recycling 22-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to collect his household waste or his view the Council should resolve the industrial strike action. This is because the matters complained about affect all or most of the Council’s residents, and the law says we cannot investigate.
-
Staffordshire County Council (25 003 918)
Statement Closed after initial enquiries Looked after children 22-Jun-2025
Summary: We will not investigate this complaint about Mr X’s experience as a care leaver. This is because the complaint is late and there is no good reason for the delay in complaining to us.
-
West Berkshire Council (24 020 950)
Statement Closed after initial enquiries Trees 20-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse to carry out works to trees near the complainant’s property. There is insufficient evidence of fault on the Council’s part to warrant investigation.
-
Brighton & Hove City Council (24 022 967)
Statement Upheld Disabled children 20-Jun-2025
Summary: We have upheld this complaint about the Council’s response to the complainant’s request for social care services for her son. The Council has agreed to the Ombudsman’s request to address the matter through the statutory procedure for complaints about children’s social care. This removes the need for us to investigate.
-
London Borough of Tower Hamlets (24 008 582)
Statement Upheld Homelessness 19-Jun-2025
Summary: The Council was at fault for delays completing statutory reviews of its decisions about Ms Y’s homelessness and housing allocations. It was also at fault for wrongly recording the gender of one of Ms Y’s children. This meant she could not bid for the size of property she needed, which is an injustice. The Council was further at fault for making its offer of a remedy conditional on Ms Y not pursuing her complaint. The Council has agreed to apologise, make payments, backdate Ms Y’s housing application and act to improve its services.
-
London Borough of Croydon (24 010 129)
Statement Upheld Alternative provision 19-Jun-2025
Summary: Mx X complains the Council did not deal properly with her daughter Y’s education because it did not provide alternative education and she says Y lost education provision. The Council did not properly consider whether it should provide s19 alternative education for Y. Y suffered loss of educational provision and opportunity for 3 months. The Council should apologise and Pay Mx X £1,800 for loss of education provision.
-
Teignbridge District Council (24 013 288)
Statement Closed after initial enquiries Councillor conduct and standards 19-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find enough evidence of fault to justify an investigation.
-
Kirklees Metropolitan Borough Council (24 013 321)
Statement Upheld School transport 19-Jun-2025
Summary: Mrs X complains the Council has said it will provide her with a transport budget that does not cover the cost of transporting her child, Y, to his placement named in his Education, Health and Care Plan for the whole academic year. Mrs X says she is struggling to meet the travel costs and it has resulted in a lot of stress and worry. I have found fault with the Council’s transport policy, found evidence the Council did not apply the correct test as set out in law when considering Y’s application for transport, failed to provide Mrs X with a personal travel budget as promised and failed to meet statutory timescales when finalising Y’s EHC Plan following an annual review. The fault has resulted in ongoing financial hardship, ongoing delayed appeal rights and uncertainty about what decision the Appeal Panel would have made if it had been guided by an appropriate policy, suitable training and had it considered Y’s circumstances properly. The Council has agreed to remedy the injustice caused to the family and make the recommended service improvements.
-
Newark & Sherwood District Council (24 013 431)
Statement Upheld Noise 19-Jun-2025
Summary: Mr X complained the Council did not properly respond to his reports of the nuisance caused by a loud car. We find the Council at fault for the way it decided it had no powers which caused injustice in the form of uncertainty. The Council agreed to apologise.