Decision search
Your search has 51243 results
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London Borough of Richmond upon Thames (24 010 236)
Statement Closed after initial enquiries Housing benefit and council tax benefit 22-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse a Discretionary Housing Payment. There is not enough evidence of fault in the way the matter was considered to justify investigating.
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Leicestershire County Council (24 011 266)
Statement Closed after initial enquiries Highway repair and maintenance 22-Oct-2024
Summary: We will not investigate this complaint about the Council’s refusal to pay compensation for damage as this is a matter for the courts.
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Lake District National Park Authority (24 011 488)
Statement Closed after initial enquiries Planning applications 22-Oct-2024
Summary: We will not investigate this complaint about a planning application because the planning application has not been determined yet so any injustice is speculative.
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Manchester City Council (24 011 721)
Statement Closed after initial enquiries Parking and other penalties 22-Oct-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant can appeal to the tribunal.
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Derbyshire Dales District Council (24 011 840)
Statement Closed after initial enquiries Planning applications 22-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Surrey County Council (24 012 019)
Statement Closed after initial enquiries Parking and other penalties 22-Oct-2024
Summary: We will not investigate in isolation this complaint about the Council’s handling of Mr X’s representations against a penalty charge notice it issued to him as any injustice from this can be remedied via an appeal to the Tribunal.
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Calderdale Metropolitan Borough Council (24 012 389)
Statement Closed after initial enquiries Council tax support 22-Oct-2024
Summary: We will not investigate this complaint about Council tax reduction because he has appealed to a Valuation Tribunal.
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Westminster City Council (24 012 821)
Statement Closed after initial enquiries Housing benefit and council tax benefit 22-Oct-2024
Summary: We will not investigate Mrs B’s complaint about the Council’s decision on her housing benefit entitlement. This is because it is reasonable for Mrs B to put in an appeal to the tribunal.
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Derbyshire County Council (23 013 403)
Statement Upheld Child protection 21-Oct-2024
Summary: Ms X complains about the handling of child protection issues relating to her children. The Council took longer than it should to complete stages two and three of the statutory complaint process in Ms X’s case. There is no evidence of fault in its overall handling of child protection matters relating to Ms X’s children. The Council has agreed to apologise and make a payment to Ms X for the injustice caused by the complaint handling delay.
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Salford City Council (23 013 570)
Statement Upheld Special educational needs 21-Oct-2024
Summary: Mrs X complained the Council failed to provide the special educational provision set out in her child’s education, health and care plans, and handled her complaint poorly. Mrs X said there was an impact on her child of the missed education, and it caused unnecessary and avoidable distress and frustration. We find the Council at fault, and this caused injustice. The Council has agreed to make a payment to Mrs X to remedy the injustice caused.