Decision search
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Buckinghamshire Council (24 001 013)
Statement Not upheld Other 19-Feb-2025
Summary: We found no fault on the complaint of Mr S and Ms T about the Council failing to follow procedures after receiving reports about a mobile home park. I am satisfied the Council acted on the reports of breaches of planning consent, for example, and investigated and considered the evidence before making its decisions on them.
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Sunderland City Council (24 002 134)
Statement Upheld Child protection 19-Feb-2025
Summary: Mr C complained about the Council’s involvement in a child protection investigation for his child and how it handled the children’s statutory complaint process. We found no evidence the Council’s investigation was so procedurally flawed that the conclusions it reached should be questioned. We therefore found no evidence of fault by the Council. It did cause a short delay in the statutory complaints process, but this did not cause Mr C a significant injustice.
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City of Bradford Metropolitan District Council (24 003 980)
Statement Upheld Special educational needs 19-Feb-2025
Summary: Mrs X complained about the way the Council dealt with her son, Y’s education. The Council was at fault for failing to follow the annual review process, failing to keep proper records, issuing the final amended EHC plan before the draft amended EHC plan and failing to provide section F provision and transition support. This caused distress, frustration and uncertainty to Mrs X and Y. The Council will apologise and make a payment to recognise the personal injustice caused.
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Worcestershire County Council (24 005 022)
Statement Upheld Alternative provision 19-Feb-2025
Summary: There was fault by the Council. There was a months delay in finalising an EHC Plan, which the Council has apologised for, to remedy the injustice of distress to the family. The Council also failed to quickly respond to a request to increase the time in education for a child on a part-time timetable. The Council has agreed to apologise and make a symbolic payment to remedy the distress and injustice from the loss of full-time education.
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Central Bedfordshire Council (23 012 830)
Statement Upheld Special educational needs 19-Feb-2025
Summary: Ms X complains that the Council failed to deliver the provision outlined in Section F of her son Y’s EHC Plan, resulting in delays and unmet needs, including issues with Y’s personal budget. We have concluded our investigation having made a finding of fault. The Council acknowledges that it did not deliver the provision, caused delays, and failed to communicate effectively. It has provided a remedy to address the distress and inconvenience caused. We are satisfied that this remedy sufficiently addresses the injustice identified in this complaint. The Council has agreed to our recommendations.
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London Borough of Newham (23 017 385)
Statement Closed after initial enquiries Parking and other penalties 19-Feb-2025
Summary: We will not investigate this complaint about the Council issuing a penalty charge notice for an alledged parking contravention, or pounding the complainant’s vehicle. This is because the recipient of a notice, and whose vehicle has been pounded, has a right of appeal to a statutory tribunal. It would be reasonable for the complainant to exercise that right of appeal and as such, we have no jurisdiction to investigate this complaint.
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North Northamptonshire Council (23 018 253)
Statement Closed after initial enquiries Antisocial behaviour 19-Feb-2025
Summary: We will not investigate this complaint about the application process and outcome of a high hedge complaint. There is nothing more we could achieve by investigating and the complainant has the right to appeal against the outcome to the Planning Inspectorate.
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Isle of Wight Council (24 014 316)
Statement Closed after initial enquiries Assessment and care plan 19-Feb-2025
Summary: We will not investigate this complaint about the outcome of an adult social care assessment. There is not enough evidence of fault to justify our involvement.
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Statement Upheld Residential care 19-Feb-2025
Summary: We will not investigate this complaint about quality of the care provided to his mother during her stay at a care home. This is because the care provider has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Derbyshire County Council (24 014 421)
Statement Closed after initial enquiries Other 19-Feb-2025
Summary: We will not investigate Ms X’s complaint the Councils refused to consider new complaints from her. There is not enough evidence of fault to justify our involvement.