Decision search
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London Borough of Hackney (24 007 938)
Statement Upheld Allocations 24-Feb-2025
Summary: Mrs B complained that the Council took too long to process her medical assessment and has given her insufficient priority on the housing register. We found the Council delayed in carrying out the medical assessment but has taken appropriate action to remedy the fault. Mrs B has not missed out on any more suitable accommodation during the period of delay.
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West Sussex County Council (24 008 795)
Statement Upheld School transport 24-Feb-2025
Summary: There was fault and delay by the Council in implementing an order of the SEND Tribunal. This delayed Y being able to attend the school the Tribunal had determined was suitable and caused distress and uncertainty. The Council also failed to consider a remedy payment under its own complaint process, which could have resolved the complaint without the need for Ms X to come to the Ombudsman. The Council has agreed to apologise, make a symbolic payment and make service improvements. The complaint is upheld.
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Coventry City Council (24 009 126)
Statement Upheld Disabled children 24-Feb-2025
Summary: The Council failed to properly explain its appeal decision in response to Ms X’s request for a Blue Badge. This has caused Ms X uncertainty about whether the Council considered her appeal properly. In recognition of the injustice caused, the Council has agreed to apologise, pay Ms X £150 and take action to prevent recurrence of the fault in future.
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Suffolk County Council (24 009 362)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Miss X complained about the Council’s delays with completing her child’s (Y) Education, Health and Care needs assessment and delays with issuing his final Plan. Miss X also complained about the contents of Y’s final Plan. There were some faults by the Council which caused injustice to Miss X. The Council has agreed to take action to remedy the injustice caused.
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Suffolk County Council (24 009 476)
Statement Upheld Special educational needs 24-Feb-2025
Summary: There was fault and delay in completing a transition review for post 16 education. This caused unnecessary uncertainty and distress; deprived Ms X’s child of a planned transition; and, caused inconvenience, time, trouble and lost income to Ms X. The Council has agreed to make payments to Ms X and her child to acknowledge the injustice caused. The complaint is upheld.
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London Borough of Lewisham (24 009 745)
Statement Upheld Homelessness 24-Feb-2025
Summary: We have completed our investigation. There was fault by the Council. The Council left Mrs X and her child in unsuitable accommodation for five months. It failed to properly respond to her complaint and to pay due regard to article 8 of her human rights. The Council has agreed to apologise and make a symbolic payment to Mrs X. It will also review its approach to unsuitable temporary accommodation and provide its staff with training.
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High Peak Borough Council (24 010 022)
Statement Upheld Antisocial behaviour 24-Feb-2025
Summary: Mr X complained the Council failed to effectively deal with allegations of statutory nuisance at a neighbouring property. Mr X said this has caused him real stress and has affected his health. We find the Council at fault for delays in its investigation and for poor communication. The Council has agreed to apologise to Mr X, make a payment to recognise the injustice caused and write to him setting out the next steps.
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Brighton & Hove City Council (24 012 039)
Statement Closed after initial enquiries Homelessness 24-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to end its main housing duty. This is because Ms X could have challenged the Council’s decision here with the Courts, and it would have been reasonable for her to have done so. Additionally, we will not investigate the Council’s safeguarding responses in relation to Ms X, because it is unlikely we would find fault.
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London Borough of Waltham Forest (24 012 232)
Statement Not upheld Private housing 24-Feb-2025
Summary: We have discontinued our investigation of this complaint, about the Council’s response to reports of disrepair in a privately rented property. This is because the complainant has started legal action against the Council on the same matters, which means it is now outside our jurisdiction.
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Bolsover District Council (24 013 042)
Statement Closed after initial enquiries Other 24-Feb-2025
Summary: We will not investigate Mr X’s complaint about graveyard maintenance. This is because there is insufficient evidence of fault by the Council to warrant an investigation.