Decision search
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Essex County Council (24 009 222)
Statement Upheld Special educational needs 25-Feb-2025
Summary: Mrs X complains the Council failed to arrange education and delivery of Child Y’s EHCP, which meant they were without support and provision. We find fault with the Council for failing to ensure delivery of Child Y’s EHCP following the tribunal order. The Council has agreed to make a financial payment in recognition of distress and lost provision.
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North East Lincolnshire Council (24 009 361)
Statement Not upheld Private housing 25-Feb-2025
Summary: Ms X complained about the way works were carried out on her property under a grant provided by the Council. The Ombudsman does not find the Council to be at fault.
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Nottinghamshire County Council (24 009 735)
Statement Closed after initial enquiries Special educational needs 25-Feb-2025
Summary: Mrs X complained the Council failed to provide her daughter with an education and the special educational provision in her Education, Health and Care Plan. We have ended our investigation into Mrs X’s complaint because she used her right to appeal to the SEND Tribunal. Her complaint therefore falls outside our jurisdiction.
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Leeds City Council (24 009 972)
Statement Not upheld Special educational needs 25-Feb-2025
Summary: We have discontinued our investigation of this complaint about special educational need. This is because it concerns matters which we have addressed in previous decisions, which are subject to an ongoing appeal to the Tribunal, and/or which did not form part of a complaint to the Council.
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Slough Borough Council (24 010 130)
Statement Not upheld Council house sales and leaseholders 25-Feb-2025
Summary: Mrs X complained about the way the Council carried out the Right to Buy process for her. The Council accepted its failings and offered a suitable remedy. We have discontinued this investigation as there is nothing else we can achieve.
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London Borough of Southwark (24 011 906)
Statement Closed after initial enquiries Allocations 25-Feb-2025
Summary: We will not investigate this complaint about the handling of Miss X’s housing application. The Council’s involving its fraud section was not fault and did not in itself cause significant enough injustice to warrant investigation. Miss X could reasonably have used her review right if she disagreed with the Council’s decision on her medical circumstances. It would be disproportionate to investigate the Council’s alleged delays when we are not investigating the underlying substantive matters. Part of the complaint is late without good reason to investigate it now.
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Calderdale Metropolitan Borough Council (24 012 650)
Statement Closed after initial enquiries Other 25-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his business rates account and business rate liability. There is insufficient evidence of fault and the courts are better placed to consider a complaint about liability.
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East Riding of Yorkshire Council (24 013 761)
Statement Upheld Assessment and care plan 25-Feb-2025
Summary: We will not investigate this complaint about adult social care. We are satisfied with the Council’s investigation and proposed actions in response to the complaint. It is unlikely an Ombudsman investigation would achieve anything significantly different, so an investigation is not justified.
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Norfolk County Council (24 014 062)
Statement Closed after initial enquiries Special educational needs 25-Feb-2025
Summary: We cannot investigate this complaint about the named placement in Y’s Education, Health and Care Plan or the education provision since 2019. This is because Miss X has appealed the named placement to the Tribunal, and the other matters are late.
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London Borough of Harrow (24 016 014)
Statement Closed after initial enquiries Councillor conduct and standards 25-Feb-2025
Summary: We will not investigate this complaint about a Councillor’s conduct during a planning committee meeting. That is because the complaint is late.