Decision search
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Statement Closed after initial enquiries Charging 12-Oct-2025
Summary: We will not investigate this complaint about the care and support received by the complainant’s late husband between 2022 and 2023 and about invoices for care contributions the Council sent. The complaint is late and there are no good reasons to investigate now.
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Leeds City Council (25 005 961)
Statement Closed after initial enquiries Residential care 12-Oct-2025
Summary: We will not investigate this complaint about the quality of care in a care home and the Council’s related actions. We cannot achieve the outcomes Mr X seeks.
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Hampshire County Council (25 005 966)
Statement Closed after initial enquiries Other 12-Oct-2025
Summary: We will not investigate Ms X’s complaint about a children services family assessment. We are unlikely to achieve more than the Council’s offer to place her comments as an annex. We are unlikely to find significant fault in the Council’s decision to suspend a complaint investigation during Court proceedings. The Information Commissioner’s Office is better placed to consider any factual errors in the assessment. We are unlikely to find significant fault or injustice in not telling her when it shared the assessment with a third party.
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Bournemouth, Christchurch and Poole Council (25 006 150)
Statement Closed after initial enquiries Council tax 12-Oct-2025
Summary: We will not investigate this complaint about council tax. This is because we cannot investigate court proceedings, the liability could be appealed and there is insufficient evidence of fault by the Council regarding other matters. We do not consider we should investigate new complaints.
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Lancashire County Council (25 006 182)
Statement Upheld Special educational needs 12-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request it assess his child for an Education, Health and Care Plan. Mr X’s appeal to the First-tier Tribunal (Special Educational Needs and Disability) places part of the complaint outside our jurisdiction. The Council has apologised and offered a payment for the injustice caused by the ongoing delay. There is nothing more we could achieve by investigating further.
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Hertfordshire County Council (25 006 421)
Statement Closed after initial enquiries Special educational needs 12-Oct-2025
Summary: We cannot investigate Miss X’s complaint about incidents which occurred at her child’s school. This is because what happens in school is outside our jurisdiction. Nor will we investigate how the Council responded to Miss X’s concerns. This is because it is unlikely we would find fault and we are not able to achieve what Miss X is looking for.
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Charnwood Borough Council (25 006 434)
Statement Closed after initial enquiries Commercial and contracts 12-Oct-2025
Summary: We will not investigate Mr X’s complaint that the Council demolished a garage he rented in its area without notice. This is because the Council already apologised, refunded part of his rent, and paid him a £50 symbolic payment. An investigation is unlikely to achieve anything further, and the remaining injustice is not significant enough to warrant an investigation.
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Dacorum Borough Council (25 008 094)
Statement Closed after initial enquiries Other 12-Oct-2025
Summary: We will not investigate Mr X’s complaint about a planning officer working for the Council entering his home without permission. The remaining injustice is not significant enough to justify investigating.
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London Borough of Enfield (25 008 233)
Statement Closed after initial enquiries Other 12-Oct-2025
Summary: We will not investigate Mr X’s complaint about a Fixed Penalty Notice as we could not achieve more than what the Council is doing.
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Lancashire County Council (25 008 400)
Statement Closed after initial enquiries Special educational needs 12-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care Plan process and the education provided to Mrs X’s son. This is because Mrs X appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the matter outside our jurisdiction.