Decision search
Your search has 54124 results
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North Northamptonshire Council (24 017 975)
Statement Upheld Special educational needs 01-Sep-2025
Summary: Mrs X complained the Council failed to secure Y’s Education, Health and Care Plan provision after they moved into its area or complete a review of the plan within statutory time limits. We find the Council at fault, causing frustration and uncertainty and meaning Y did not receive the education he was entitled to. The Council has agreed to apologise, make a payment to recognise the injustice, and act to prevent recurrence.
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West Sussex County Council (24 018 646)
Statement Upheld Special educational needs 01-Sep-2025
Summary: The Council delayed completing Miss X’s child, Y’s, Education, Health and Care (EHC) Plan and then failed to secure the provision in the Plan. It also failed to arrange suitable alternative provision when Y was unable to attend school. This caused Y to miss out on part of their education and caused Miss X distress, uncertainty and frustration. The Council has agreed to apologise to Miss X and make a payment to recognise the impact of its failings. It will also review its approach to delivering alternative provision when a child cannot attend school.
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Middlesbrough Borough Council (24 018 776)
Statement Upheld Special educational needs 01-Sep-2025
Summary: Mrs X complained the Council failed to provide education for her child Y. She also complained about how it handled Y’s Education, Health and Care Plan. The Council was at fault. Action taken by the Council prior to, and during, the course of, this investigation has provided suitable remedy for the injustice caused to Y. No further recommendations will be made.
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North Somerset Council (24 006 942)
Statement Upheld Council tax 01-Sep-2025
Summary: We will not investigate this complaint about council tax. This is because the Council has agreed to remedy the injustice.
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London Borough of Newham (24 008 894)
Statement Closed after initial enquiries Safeguarding 01-Sep-2025
Summary: We will not investigate this late complaint about how the Council handled adult safeguarding concerns. There is not a good reason for the delay in Miss X complaining to us.
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Manchester City Council (24 012 434)
Statement Upheld Parking and other penalties 01-Sep-2025
Summary: Mr X complained about the Council’s decision to refuse his 2024 application to extend his dropped kerb. The Council accepted it did not consider all the circumstances relevant to Mr X’s application. It agreed to approve Mr X’s application and pay a financial remedy for Mr X’s avoidable frustration and time and trouble.
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Sandwell Metropolitan Borough Council (24 019 612)
Statement Closed after initial enquiries Council tax 01-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s recovery of council tax arrears from 2022 onwards. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no jurisdiction to investigate matters which have been subject to court proceedings.
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London Borough of Ealing (25 000 047)
Statement Closed after initial enquiries Allocations 01-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to discharge Miss X from its main housing duty. This is because Miss X has a right to a review of the Council’s decision, and it would be reasonable for her to use it.
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Statement Closed after initial enquiries Planning applications 01-Sep-2025
Summary: We will not investigate this complaint the Council delayed in processing a planning application. The Council has apologised for the delays and stated what it has done to improve. Therefore, further investigation would not lead to a different outcome.
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Lancashire County Council (25 002 288)
Statement Closed after initial enquiries Charging 01-Sep-2025
Summary: We will not investigate this complaint about delay in acting on the family’s request for her stepfather to return home and about the care he received at the new care home. This complaint is late and there is no good reason to exercise our discretion and investigate.