Decision search
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Leicester City Council (25 005 594)
Statement Closed after initial enquiries Disabled facilities grants 05-Nov-2025
Summary: We will not investigate Mr X’s complaint about delays in the disabled facilities grant process. Some of the matters complained about are late with no good reason to consider them now. In relation to the others, there is not enough evidence of fault to justify an investigation.
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St Helens Metropolitan Borough Council (25 006 038)
Statement Closed after initial enquiries Charging 05-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council invoiced his wife for her father’s care. This is because any injustice is not significant enough.
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Rugby Borough Council (25 006 089)
Statement Closed after initial enquiries Private housing 05-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s responsibilities under a lease. It is more appropriate for Ms X to take court action to recover the losses she claims.
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Tameside Metropolitan Borough Council (25 006 473)
Statement Closed after initial enquiries Child protection 05-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaint because it is a disproportionate use of public resources to do so.
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Cheshire East Council (25 006 522)
Statement Upheld Special educational needs 05-Nov-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by making a suitable payment to the complainant to remedy the injustice this caused.
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Surrey County Council (25 006 598)
Statement Closed after initial enquiries Traffic management 05-Nov-2025
Summary: We will not investigate this complaint about highway maintenance and traffic management matters. An investigation would be unlikely to lead to a different outcome.
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Oldham Metropolitan Borough Council (25 006 850)
Statement Closed after initial enquiries Looked after children 05-Nov-2025
Summary: We will not investigate this complaint about the Council’s involvement with Miss X’s family. Part of the complaint is late and there are no good reasons for us to exercise discretion to consider it now. We will not investigate the rest of Miss X’s complaint because further investigation would not lead to a different outcome and the Information Commissioner’s Office is better placed to consider part of it.
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Sheffield City Council (24 003 836)
Statement Closed after initial enquiries Disabled children 05-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s fairly to properly investigate and support her when her child was coming out of school with bump notes. There is insufficient evidence of fault in the statutory children’s complaints process to justify us re-investigating and it is unlikely that further investigation would lead to a different outcome.
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Hertfordshire County Council (24 015 117)
Statement Upheld Special educational needs 05-Nov-2025
Summary: There was significant delay in updating an Education, Health and Care Plan which meant the family did not have an appeal right at a time when they had lost confidence in the named school. There was a failure to provide alternative education once the Council agreed the placement was untenable until a new school place was found. The Council has agreed to apologise and make symbolic payments to acknowledge the distress caused.
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London Borough of Enfield (25 006 911)
Statement Closed after initial enquiries Transport 05-Nov-2025
Summary: We cannot investigate this complaint about the Council’s decision to refuse Mr X a Blue Badge. This is because Mr X made an application to the court about the Council’s decision, therefore, we have no jurisdiction to consider this complaint.