Decision search
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Statement Closed after initial enquiries Other 17-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council sending him a bill for business rates for properties he does not own. This is because it is not warranted by the alleged misjustice.
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Essex County Council (25 000 838)
Statement Closed after initial enquiries Looked after children 17-Sep-2025
Summary: We will not investigate this complaint about the Council’s refusal to investigate Miss X’s concerns about how it safeguarded her while she was a Looked after Child. The complaint relates to matters which occurred over 12 months ago, and it is unlikely we would find fault in the Council’s decision, not to consider it.
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Essex County Council (25 001 119)
Statement Closed after initial enquiries Assessment and care plan 17-Sep-2025
Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.
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Princess Alexandra Hospital NHS Trust (25 001 119a)
Statement Closed after initial enquiries Hospital acute services 17-Sep-2025
Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.
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South Street Surgery (25 001 119b)
Statement Closed after initial enquiries General practice 17-Sep-2025
Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.
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NHS Hertfordshire & West Essex ICB (25 001 119c)
Statement Closed after initial enquiries Assessment and funding 17-Sep-2025
Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.
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Statement Upheld Assessment and care plan 17-Sep-2025
Summary: We will not investigate this complaint about adult social care at home. The Council has apologised and acted to improve service. We are satisfied with these actions, and it is unlikely we would achieve anything further.
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Staffordshire County Council (25 002 382)
Statement Closed after initial enquiries Special educational needs 17-Sep-2025
Summary: We will not investigate Miss X’s complaint about how the Council dealt with the review of her child’s Education Health and Care Plan and their education provision. This is because Miss X used her right of appeal to a tribunal and any separable matters happened too long ago.
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London Borough of Harrow (25 002 500)
Statement Closed after initial enquiries Safeguarding 17-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a safeguarding referral because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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Portsmouth City Council (25 002 882)
Statement Upheld Special educational needs 17-Sep-2025
Summary: We upheld Mr X’s complaint about delays and uncertainty caused in relation to Y’s Education, Health and Care Plan. The Council agreed to resolve the complaint early by paying Mr X a symbolic payment of £300 for the injustice caused.