Decision search
Your search has 54157 results
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London Borough of Newham (25 012 295)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2025
Summary: We will not investigate Miss B’s complaint about Penalty Charge Notices she received for alleged moving traffic contraventions. This is because any fault by the Council has not caused Miss B a significant injustice.
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Transport for London (25 005 394)
Statement Upheld Traffic management 18-Sep-2025
Summary: Mr X complained about the way Transport for London (TfL) handled his application to its vehicle scrappage scheme. We found TfL at fault because it wrongly rejected Mr X’s application and delayed responding to his complaints. TfL has acknowledged the fault and offered a suitable remedy.
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Birmingham City Council (24 019 187)
Statement Upheld Parking and other penalties 17-Sep-2025
Summary: Mr X complained the Council has unfairly quoted him for his dropped kerb. We find the Council was at fault for failing to be open and transparent with Mr X about why his quote was significantly more expensive than his neighbour’s. This caused Mr X frustration and led to confusion. The Council has agreed to apologise to Mr X for this injustice.
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London Borough of Enfield (24 020 044)
Statement Closed after initial enquiries Assessment and care plan 17-Sep-2025
Summary: We will not investigate this complaint about the Council carrying out a care assessment. There is not enough evidence of fault by the Council to warrant our further involvement.
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Salford City Council (24 020 721)
Statement Closed after initial enquiries Allocations 17-Sep-2025
Summary: We will not investigate this complaint about how the Council assessed a housing register application. There is insufficient evidence of fault by the Council which would warrant an investigation.
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Bristol City Council (24 020 732)
Statement Not upheld Special educational needs 17-Sep-2025
Summary: Mrs X complained the Council removed her son’s, Y’s, short-term targets from the Education Health and Care (EHC) Plan after these were agreed at the 2023 annual review. I have ended this investigation as there is no worthwhile outcome achievable by our investigation.
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Leicestershire County Council (24 020 872)
Statement Upheld Special educational needs 17-Sep-2025
Summary: Mrs Y complained about the way the Council dealt with her child, Z’s special educational needs and educational provision following a move to the Council’s area. We have found fault causing injustice by the Council in failing to: place Z temporarily at another school; secure their special educational needs provision; and make suitable alternative provision following the transfer of their Education, Health and Care Plan. The Council has agreed to remedy this by: apologising to Mrs Y and Z; making payments to reflect the distress caused and the impact of the missed education on Z; and service improvements.
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NHS West Yorkshire ICB - Calderdale (23 015 231d)
Statement Upheld Community hospital services 17-Sep-2025
Summary: Ms X complained about diabetes management and care provided to the late Mr Y, when he went into respite care, during his admissions to hospital, and then a nursing home. We found fault by the Trust in its record keeping and monitoring of Mr Y. The Trust acknowledged this in its response to Ms X’s complaint and put service improvements in place. The Trust agreed to provide a further remedy to Ms X to recognise the distress and uncertainty caused. We also found fault by Priory Adult Care in its management of Mr Y’s diabetes. Priory Adult Care agreed to provide a remedy to Ms X. We did not find fault by the Council, Trust and ICB in changes to Mr Y’s care plan for his respite placement, or in the Care Home’s management of Mr Y’s diabetes.
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Wyre Borough Council (24 000 104)
Statement Closed after initial enquiries Council tax 17-Sep-2025
Summary: We will not investigate this complaint about outstanding council tax charges. This is because there is insufficient evidence of fault by the Council to justify an investigation.
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Kirklees Metropolitan Borough Council (24 010 104)
Statement Upheld Alternative provision 17-Sep-2025
Summary: Ms X complained about the Council’s handling of her son’s Education, Health and Care needs assessment and alternative provision after he stopped attending school in September 2023. We found the Council failed to properly assess its section 19 duties after March 2024 and failed to consider putting alternative provision in place for the child. This caused Ms X and her son uncertainty about what support he would have received had the Council made a decision about its duties. The Council agreed to our recommendations on remedying the injustice its actions caused to Ms X and her son.