NHS Staffordshire and Stoke-On-Trent ICB (22 014 927a)

Statement Closed after initial enquiries Other 06-Mar-2024

Summary: Ms D raises complaints on behalf of stakeholders of a Nursing Home. We should not investigate the complaints because they have already been independently investigated and some issues can only be resolved by the Courts.

Midlands Partnership NHS Foundation Trust (22 014 927b)

Statement Closed after initial enquiries Other 06-Mar-2024

Summary: Ms D raises complaints on behalf of stakeholders of a Nursing Home. We should not investigate the complaints because they have already been independently investigated and some issues can only be resolved by the Courts.

University Hospitals of Derby and Burton NHS Foundation Trust (23 000 082a)

Statement Not upheld Hospital acute services 04-Mar-2024

Summary: Mr D complained about the care and support provided to his late mother, Mrs G, when she was discharged from hospital to a care home. We did not find fault by the Trust or the Council. There was fault in the way the Home recorded Mrs G’s weight and it failed to refer her for a continence assessment. The Home agreed to our recommendations to apologise to Mr D and Mr G and make symbolic payments.

Queensferry Court Care and Nursing Home (23 000 082b)

Statement Upheld Other 04-Mar-2024

Summary: Mr D complained about the care and support provided to his late mother, Mrs G, when she was discharged from hospital to a care home. We did not find fault by the Trust or the Council. There was fault in the way the Home recorded Mrs G’s weight and it failed to refer her for a continence assessment. The Home agreed to our recommendations to apologise to Mr D and Mr G and make symbolic payments.

Alder Hey Childrens NHS Foundation Trust (23 014 011a)

Statement Closed after initial enquiries Mental health services 29-Feb-2024

Summary: We will not investigate Mrs X’s complaint about Sefton Metropolitan Borough Council not adhering to court orders, and the actions of a specific Social Worker. There is an ongoing Social Work England investigation, and Mrs X is planning to take legal action against the Council. We consider those bodies are better placed to consider her complaints.

Torbay and South Devon NHS Foundation Trust (23 010 189a)

Statement Not upheld Hospital acute services 22-Feb-2024

Summary: Mr A complained about the way a Council and two NHS Trusts arranged for his mother to move into a care home following a short admission in hospital. We have not found fault with the decision to offer a respite placement. Further, we have not found fault with the Council’s actions when the respite period came to an end. However, we have found fault that a care home, acting on behalf of the Council, destroyed records too early. This caused frustration and will leave uncertainty. The Council agreed to provide an apology and to take steps to help prevent recurrences.

Devon Partnership NHS Trust (23 010 189b)

Statement Not upheld Hospital acute services 22-Feb-2024

Summary: Mr A complained about the way a Council and two NHS Trusts arranged for his mother to move into a care home following a short admission in hospital. We have not found fault with the decision to offer a respite placement. Further, we have not found fault with the Council’s actions when the respite period came to an end. However, we have found fault that a care home, acting on behalf of the Council, destroyed records too early. This caused frustration and will leave uncertainty. The Council agreed to provide an apology and to take steps to help prevent recurrences.

NHS East London NHS Foundation Trust (22 004 688a)

Statement Not upheld Mental health services 21-Feb-2024

Summary: We uphold Ms Y’s complaint about the care and treatment of her sister, Ms X. We found fault by the Care Home in the care it provided to Ms X’s and its record keeping. We also found fault in the way the Mental Health Trust communicated with Ms Y. This meant Ms X did not always receive the care she was entitled to. Ms Y has also been caused distress, frustration and uncertainty. We recommend the Care Home and the Mental Health Trust apologise to Ms Y. The Care Home will also pay Ms Y £200.

NHS North Central London ICB (22 004 688b)

Statement Not upheld Mental health services 21-Feb-2024

Summary: We uphold Ms Y’s complaint about the care and treatment of her sister, Ms X. We found fault by the Care Home in the care it provided to Ms X’s and its record keeping. We also found fault in the way the Mental Health Trust communicated with Ms Y. This meant Ms X did not always receive the care she was entitled to. Ms Y has also been caused distress, frustration and uncertainty. We recommend the Care Home and the Mental Health Trust apologise to Ms Y. The Care Home will also pay Ms Y £200.

Barnet, Enfield & Haringey Mental Health NHS Trust (22 004 688c)

Statement Upheld Mental health services 21-Feb-2024

Summary: We uphold Ms Y’s complaint about the care and treatment of her sister, Ms X. We found fault by the Care Home in the care it provided to Ms X’s and its record keeping. We also found fault in the way the Mental Health Trust communicated with Ms Y. This meant Ms X did not always receive the care she was entitled to. Ms Y has also been caused distress, frustration and uncertainty. We recommend the Care Home and the Mental Health Trust apologise to Ms Y. The Care Home will also pay Ms Y £200.