General Practice


Recent statements in this category are shown below:

  • Barrington Medical Centre (23 009 044c)

    Statement Closed after initial enquiries General practice 29-Nov-2023

    Summary: We will not investigate Miss X’s complaint about a Council’s handling of Deprivation of Liberty Safeguards. This is because there is no evidence of significant injustice to Miss X or her late mother to warrant an Ombudsman investigation.

  • Skegby Family Medical Centre (23 001 921a)

    Statement Upheld General practice 15-Nov-2023

    Summary: We found fault with the care provided to Mrs C by a GP Practice and a care home acting on behalf of the Council. This leaves her daughter, Ms B, with significant uncertainty as to whether the outcome of Mrs C’s care might have been different with appropriate care. The Practice and Council will apologise to Ms B and pay her a financial sum in recognition of the impact of this fault on her. They will also explain what action they will take to prevent similar omissions occurring in future.

  • The Rockwell & Wrose Medical Practice (22 017 101a)

    Statement Not upheld General practice 07-Nov-2023

    Summary: A Council accepted several failings in the care one of its Care Home’s provided to an elderly resident. We found that the Council did not acknowledge the impact these failings had on the resident and her family. We did not find any fault in the care provided by a GP practice or an out of hours GP service. We recommend the Council takes steps to ensure improvements have been made to prevent recurrences.

  • Bentley Medical Practice (22 002 398e)

    Statement Upheld General practice 22-Aug-2023

    Summary: Bentley Medical Practice most likely did not refer Mrs Y for fast-track continuing healthcare at the end of her life. Also, Shoreline Nursing Home’s record keeping was not in line with the relevant guidance. We do not know if Mrs Y would have been more comfortable before she died if not for that fault. Those organisations should take action to remedy the uncertainty that caused Mrs Y’s granddaughter, Mrs X.

  • Bentley Medical Practice (22 002 398f)

    Statement Upheld General practice 22-Aug-2023

    Summary: Bentley Medical Practice most likely did not refer Mrs Y for fast-track continuing healthcare at the end of her life. Also, Shoreline Nursing Home’s record keeping was not in line with the relevant guidance. We do not know if Mrs Y would have been more comfortable before she died if not for that fault. Those organisations should take action to remedy the uncertainty that caused Mrs Y’s granddaughter, Mrs X.

  • College Way Surgery (23 000 115b)

    Statement Closed after initial enquiries General practice 25-Jun-2023

    Summary: Mr C complains about the care provided to his father when blood tests showed his blood was clotting too slowly. We will not investigate Mr C’s complaint. It is unlikely we could add to the information the organisations have already shared with Mr C. An investigation is also unlikely to find the organisations actions caused a significant injustice.

  • Yarm Medical Practise (21 018 703a)

    Statement Upheld General practice 30-May-2023

    Summary: We uphold Mrs K’s complaint about the care and treatment of her father Mr J. We found fault by the Council, the Mental Health Trust and the Practice in relation to some aspects of Mr J’s care. We recommend the organisations apologise and take action to address this. We have not found any fault by the organisations in relation to Mrs J’s care.

  • Tavyside Health Centre (22 009 919a)

    Statement Upheld General practice 29-Mar-2023

    Summary: We investigated a complaint about a hospital discharge and care provided to Ms Y in a care home. We found fault with the Trust, who did not initially involve Mrs X with the discharge planning for Ms Y in March 2021. The Trust has apologised to Mrs X and made service improvements to ensure the fault does not happen again. We consider this to be enough to remedy the injustice to Mrs X. We also found fault with the Health Centre, who did not speak to Mrs X before prescribing antidepressants to Ms Y. This caused Mrs X unnecessary worry and distress. The Health Centre agreed to apologise and make service improvements to remedy this injustice. We found no fault with the Council.

  • Kennedy Way Surgery (22 005 405a)

    Statement Upheld General practice 07-Mar-2023

    Summary: Mrs C complained about the alleged failure of a Care Provider and a GP Surgery to communicate with her about her late mother’s health and personal welfare when her mother did not have capacity to make specific decisions. We found the Care Provider and the GP Surgery had information to show Mrs C was her mother’s attorney for health and personal welfare. We found they both failed to communicate with her and involve her in best interests decisions when it was likely her mother lacked capacity to make specific decisions. The Care Provider and the GP Surgery have agreed to our recommendations and will apologise to Mrs C and make a symbolic payment to recognise the injustice caused. The organisations previously acted to improve when dealing with Mrs C’s complaint.

  • Woodsend Medical Centre (22 004 125b)

    Statement Not upheld General practice 02-Mar-2023

    Summary: We found fault with the care provided to Mrs H by the Trust and West Northants Council when she started to display challenging behaviour due to dementia. We also found fault with the actions of the Approved Mental Health Practitioner service acting on behalf of North Northants Council as it did not properly involve Mr H in the Mental Health Act Assessment process even though he was Mrs H’s nearest relative. These organisations will apologise to Mr and Mrs H and pay them a financial remedy. They will also take action to prevent similar problems occurring in future.

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