NHS South West London ICB (22 014 489b)

Statement Upheld Education, health and care plans 15-Aug-2023

Summary: London Borough of Sutton and NHS South West London Integrated Care Board were jointly at fault for not providing health provision in Miss Y’s Education, Health and Care Plan. That put her at risk of harm and caused her distress and uncertainty. That fault also caused Miss Y’s father, Dr X, distress. Those organisations should apologise, carry out service improvements and make a symbolic payment to recognise the injustice Miss Y and Dr X suffered.

Berkshire Healthcare NHS Foundation Trust (22 009 921a)

Statement Closed after initial enquiries Education, health and care plans 09-Dec-2022

Summary: We will not investigate this complaint that the Council failed to obtain an adequate Occupational Therapy report in its assessment of a child’s special educational needs. This is a matter where the complainant has a right of appeal to the Special Educational Needs and Disability Tribunal.

NHS Buckinghamshire, Oxfordshire and Berkshire West ICB - Berkshire West (21 013 840a)

Statement Upheld Education, health and care plans 29-Nov-2022

Summary: Mrs P complained about delays in the re-assessment of her son R’s Education Health and Care plan. She also complained the Council failed to provide the educational therapy in R’s plan and delayed providing him with alternative education out of school. We found significant avoidable delays in R’s EHC plan re-assessment by both the Council and Integrated Care Board (ICB). The Council failed to provide the educational therapy provision R was entitled to and delayed arranging suitable alternative education for him. These faults caused an injustice as R missed out on educational provision and Mrs P suffered significant stress, upset and inconvenience. The Council and ICB have agreed to apologise, pay a financial remedy to Mrs P and make improvements to their services.

Royal Wolverhampton Hospital NHS Trust (21 010 968a)

Statement Upheld Education, health and care plans 08-Nov-2022

Summary: We consider City of Wolverhampton Council and The Royal Wolverhampton NHS Trust jointly contributed to delays finalising Y’s Education, Health and Care plan. That caused Mrs X and her son a personal injustice which the organisations will remedy.

University Hospitals of Leicester NHS Trust (22 009 206a)

Statement Closed after initial enquiries Education, health and care plans 03-Nov-2022

Summary: We will not investigate this complaint about failure to deliver the provision on section G of a child’s Education, Health and Care Plan. The matters Mrs B complains of are not the Council’s responsibility.

Sheffield Children's NHS Foundation Trust (22 005 443a)

Statement Closed after initial enquiries Education, health and care plans 04-Oct-2022

Summary: We cannot investigate Mrs X’s complaint about her daughter’s Education, Health and Care plan. Mrs X should have appealed to the Special Educational Needs and Disability Tribunal.

Sheffield Children's NHS Foundation Trust (21 010 289a)

Statement Upheld Education, health and care plans 31-Aug-2022

Summary: Miss H complains the Council and Trust significantly delayed her son J’s Education, Health and Care Plan annual review, and J did not receive the 1-1 speech and language therapy sessions in his plan. There was fault by the Council and Trust. There were long delays in the annual review process, and in the response to Miss H’s complaint. The Council failed to ensure J received the speech and language education provision in his plan. This has caused an injustice as J has missed out on educational provision in his plan, and Miss H has suffered stress and upset. The Council and Trust have agreed to apologise, pay a financial remedy to Miss H, complete the annual review and make improvements to their services.

Oxford Health NHS Foundation Trust (22 004 144a)

Statement Closed after initial enquiries Education, health and care plans 31-Jul-2022

Summary: We cannot investigate Mrs X’s complaint about how Oxfordshire County Council assessed the special educational needs of her daughter. Mrs X has appealed to the Special Educational Needs and Disability Tribunal.