Ambulance services


Recent statements in this category are shown below:

  • South Western Ambulance Service NHS Foundation Trust (23 012 440b)

    Statement Closed after initial enquiries Ambulance services 02-Feb-2024

    Summary: We will not investigate Ms X’s complaint about Hartcliffe Nursing Home’s actions before and after Mr Y’s admission to hospital. We are unlikely to achieve a different outcome for her.

  • North East Ambulance Service NHS Foundation Trust (22 002 090a)

    Statement Not upheld Ambulance services 20-Dec-2022

    Summary: We found fault in the way a Council, Mental Health Trust and GP Practice supported a vulnerable man in the community for over two years. Each of the organisations has accepted its failings and the impact of them and has taken steps to prevent recurrences, so we have not recommended any further action. We also found a Hospital Trust failed to properly assess the man’s mental capacity while he was an inpatient. This has left the man’s family with uncertainty which is an injustice to them. The Hospital Trust has agreed to provide an apology and to offer a small financial payment to address this.

  • Yorkshire Ambulance Service NHS Trust (21 009 384a)

    Statement Not upheld Ambulance services 22-Sep-2022

    Summary: Ms A complained about several organisations involved in her father, Mr D’s care, when his physical health and behaviour deteriorated towards the end of his life. Mr D had dementia. Ms A said failings in Mr D’s care meant his family were distressed by his deterioration. We found fault with a Council. and it agreed to take action to improve. We also found fault with an Ambulance Trust, but it has taken appropriate action to address this fault. We did not find fault with the other organisations.

  • West Midlands Ambulance Service NHS Foundation Trust (20 012 668c)

    Statement Not upheld Ambulance services 08-Mar-2022

    Summary: The Ombudsmen find a Nursing Home, Hospital Trust and Ambulance Trust responded appropriately when a Nursing Home resident became unwell in March 2020. Based on the evidence seen to date, professionals completed appropriate assessments and acted in line with guidance in place at that time. There was fault in the way the Nursing Home handled a relative’s request for copies of records. We have made recommendations to address this.

  • West Midlands Ambulance Service NHS Foundation Trust (18 001 837a)

    Statement Not upheld Ambulance services 13-Jun-2019

    Summary: The Ombudsmen found no fault with West Midlands Ambulance Service NHS Foundation Trust’s decision not to send Mr X to hospital, or how it classified a call from Mr X’s GP. The Ombudsmen consider University Hospitals Coventry & Warwickshire NHS Trust shared appropriate information with a care home before it discharged Mr X. Also, the Ombudsmen found no fault with how Coventry City Council assessed Mr X’s care and support needs.

  • South Western Ambulance Service NHS Foundation Trust (18 000 685b)

    Statement Not upheld Ambulance services 12-Jun-2019

    Summary: The Ombudsmen found no fault with the way safeguarding concerns were dealt with by a Council, an Ambulance Trust and an NHS Trust. The Ombudsmen also found no fault by the Council in relation to it following child protection procedures.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings