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London Borough of Lambeth (18 008 680)

Category : Environment and regulation > Trading standards

Decision : Closed after initial enquiries

Decision date : 27 Mar 2019

The Ombudsman's final decision:

Summary: The Ombudsman will not investigate this complaint about electrical works carried out at the complainant’s home. He is unlikely to find evidence of fault by the Council.

The complaint

  1. The complainant, who I refer to here as Ms B, has complained about the Council’s response to her in relation to a dispute she has had regarding electrical works at a property she owns.

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The Ombudsman’s role and powers

  1. We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word ‘fault’ to refer to these. We may decide not to start an investigation if, for example, we believe it is unlikely we would find fault. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)

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How I considered this complaint

  1. I have considered what Ms B said her complaint and the Council’s response to her concerns.

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What I found

  1. In 2015 electricians carried out work at a property owned by Ms B. It appears there was a dispute between her and the electricians about the work which resulted in court proceedings.
  2. It seems Ms B contacted the Council’s Trading Standards department but it told her it could not intervene in a private civil matter.

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Final decision

  1. I have decided we will not investigate this complaint. This is because the Council has correctly explained its remit to Ms B and we are unlikely to find evidence of fault by the Council.

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Investigator's decision on behalf of the Ombudsman

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