Tendring District Council (26 012 686)
Category : Environment and regulation > Refuse and recycling
Decision : Closed after initial enquiries
Decision date : 06 Aug 2026
The Ombudsman's final decision:
Summary: We will not investigate this complaint about missed bin collections because it is made late.
The complaint
- X complains about missed bin collections. X wants to know where they should leave the bins in future.
The Ombudsman’s role and powers
- We cannot investigate late complaints unless we decide there are good reasons. Late complaints are when someone takes more than 12 months to complain to us about something a council has done. (Local Government Act 1974, sections 26B and 34D, as amended)
How I considered this complaint
- I considered information provided by the complainant.
- I considered the Ombudsman’s Assessment Code.
My assessment
- I will not investigate X’s complaint because it is made late. The issues raised go back to early July 2025 and I see no good reason why X could not have come to us sooner.
Final decision
- We will not investigate X’s complaint because it is made late
Investigator's decision on behalf of the Ombudsman