Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Bassetlaw District Council (19 018 635)

Category : Environment and regulation > Other

Decision : Closed after initial enquiries

Decision date : 26 Mar 2020

The Ombudsman's final decision:

Summary: The Ombudsman will not investigate this complaint about work carried out to a watercourse. It is unlikely he would find fault in how the Council decided what work was necessary.

The complaint

  1. The complainant, who I refer to here as Mr B, has complained the Council has not cleared a watercourse which runs through his land.

Back to top

The Ombudsman’s role and powers

  1. We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word ‘fault’ to refer to these.
  2. We provide a free service but must use public money carefully. We may decide not to start an investigation if, for example, we believe it is unlikely we would find fault. (Local Government Act 1974, section 24A(6), as amended)
  3. We cannot question whether a council’s decision is right or wrong simply because the complainant disagrees with it. We must consider whether there was fault in the way the decision was reached that is likely to have affected the outcome. (Local Government Act 1974, section 34(3), as amended)

Back to top

How I considered this complaint

  1. I have considered what Mr B said in his complaint and background information provided by the Council. Mr B commented on a draft before I made this decision.

Back to top

What I found

  1. Mr B raised concerns about the condition of the watercourse with the Council. The Council says it inspected the site and carried out all the work it considered necessary. It appears from later correspondence that Mr B remains unhappy.

Back to top

Final decision

  1. I have decided we will not investigate this complaint. This is because it was for the Council to decide what work was necessary and I consider we are unlikely to find fault in how it made that decision.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page