Decision search
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Tameside Metropolitan Borough Council (24 005 988)
Statement Closed after initial enquiries School admissions 24-Jul-2024
Summary: We will not investigate Mrs X’s complaint about a Council’s school admissions appeal panel’s decision as it is unlikely we would find fault.
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Leicester City Council (24 006 176)
Statement Closed after initial enquiries Highway repair and maintenance 24-Jul-2024
Summary: We will not investigate Mr X’s complaint about suffering damage to his car caused by a poor road surface. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mr X to go to court with his claim.
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Lancashire County Council (24 006 300)
Statement Closed after initial enquiries Highway repair and maintenance 24-Jul-2024
Summary: We will not investigate this claim for reimbursement. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court.
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Bournemouth, Christchurch and Poole Council (24 003 726)
Statement Closed after initial enquiries Street furniture and lighting 24-Jul-2024
Summary: We will not investigate this complaint about the Council’s handling of matters relating to the installation of a bus stop and shelter in front of Ms X’s property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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London Borough of Islington (24 003 742)
Statement Closed after initial enquiries Managing council tenancies 24-Jul-2024
Summary: We will not investigate Mr X’s complaint the Council’s actions delayed the sale of a house he leased to it. It is reasonable for Mr X to take court action if he feels the Council is liable for extra costs he incurred.
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Statement Upheld Safeguarding 23-Jul-2024
Summary: Mr D complains the Council failed to provide him with social care and housing support. The Council failed to properly assess Mr D’s needs and offer support to help him meet his housing need. To remedy the complaint the Council has agreed to make Mr D a symbolic payment, make procedural improvements and provide staff training.
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RochCare (UK) Ltd (23 013 533)
Statement Upheld Domiciliary care 23-Jul-2024
Summary: The care provider cannot evidence it provided the care which Mr A had arranged for ten days for Mrs X. Mrs X was disorientated and suffering from an infection when Mr A returned from holiday. There was also a delay in investigating and responding to his complaint. The care provider has agreed to waive the fees in recognition of the poor standard of care to Mrs X and the anxiety caused to Mr A in consequence.
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Statement Upheld Alternative provision 23-Jul-2024
Summary: We have found fault with the Council for not delivering suitable alternative educational provision for Mr X’s son after he was excluded from school. He missed a term of education that affected his learning and behaviour. The Council has agreed to remedy this injustice.
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Central Bedfordshire Council (23 014 112)
Statement Upheld Special educational needs 23-Jul-2024
Summary: The Council investigated the complainants’ concern that it delayed in issuing their daughter’s Education, Health and Care Plan, after an annual review, Children Services did not attend this review and services were wrongly withdrawn. The Council accepted fault and provided redress to ensure the complainants’ daughter received services in accordance with her Plan. The Council also apologised and made a small symbolic payment. We are satisfied that this is sufficient remedy and therefore we are closing the complaint.
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Shipston House Ltd (23 014 178)
Statement Upheld Residential care 23-Jul-2024
Summary: there is no evidence that the care provider attempted to improve the late Mrs X’s interaction with other residents or to increase social stimulation. The care provider also acknowledged to Mr A that the response time to the call bell was poor. On one occasion another resident was able to enter Mrs X’s room unnoticed while she was in bed and sat on her legs; Mrs X had to summon help herself. The care provider should review its practices in terms of residents’ activities and interactions; reconsider the way in which it protects residents within the home and offer a sum to Mr A and Mrs B in recognition of the distress caused by the shortcomings identified here.