Decision search
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Bracknell Forest Council (24 019 670)
Statement Closed after initial enquiries Special educational needs 11-Apr-2025
Summary: We will not investigate this complaint about delay in an Education Health and Care Needs Assessment and the Council’s decision not to obtain a Speech and Language assessment. This is because investigation would not add anything significant to the response the Council has already made, or lead to a different outcome.
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Bracknell Forest Council (24 019 672)
Statement Closed after initial enquiries Special educational needs 11-Apr-2025
Summary: We cannot investigate this complaint that the Council was at fault in naming a school in the complainant’s child’s Education Health and Care plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and this places the matter outside the Ombudsman’s jurisdiction.
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Leicestershire County Council (24 019 728)
Statement Closed after initial enquiries Other 11-Apr-2025
Summary: We cannot investigate this complaint that the Council has failed to act to safeguard the complainant’s daughter. This is because the complaint concerns matters which are the subject of legal action and are for the Court to decide.
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Essex County Council (24 020 432)
Statement Upheld Special educational needs 11-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Essex County Council (24 021 027)
Statement Upheld Special educational needs 11-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Essex County Council (24 021 216)
Statement Upheld Special educational needs 11-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Essex County Council (24 021 246)
Statement Upheld Special educational needs 11-Apr-2025
Summary: We will not investigate Mr X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mr X and pay him £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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London Borough of Hackney (23 019 764)
Statement Closed after initial enquiries Other 10-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council seizing his car on two occasions. The complaint is late and there is no evidence to suggest that Mr X could not have complained to us sooner.
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Stoke-on-Trent City Council (24 004 570)
Statement Upheld Charging 10-Apr-2025
Summary: Mrs X complained that the Council failed to undertake a proper financial assessment of her husband’s assets and as a result of the ensuing distress she had to take long-term sick leave. The evidence available shows the Council considered the relevant information proportionately, although there was an initial fault in the safeguarding enquiry which was remedied by an apology.
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London Borough of Lambeth (24 004 620)
Statement Closed after initial enquiries Child protection 10-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the Council stopping her contact with her grandchild. The law prevents us from investigating anything that has been the subject of court proceedings. It would be reasonable for Mrs X to take her concerns about court ordered contact arrangements back to court.