Decision search
Your search has 51456 results
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London Borough of Islington (23 017 294)
Statement Upheld Homelessness 11-Sep-2024
Summary: We have found fault with the Council for failing to secure suitable accommodation for Miss X when she was homeless after fleeing domestic abuse. This caused Miss X prolonged uncertainty and distress. The Council has agreed to remedy Miss X’s avoidable injustice by securing suitable accommodation, an apology and a payment.
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London Borough of Redbridge (23 018 365)
Statement Upheld Homelessness 11-Sep-2024
Summary: Miss B complained about unresolved disrepair issues in her temporary accommodation. We found the Council at fault as there were long delays for agreed repairs to be completed. The Council has agreed to our recommendations to remedy the injustice caused.
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Blackburn with Darwen Council (23 018 716)
Statement Not upheld Other 11-Sep-2024
Summary: Mr F complained that the Council had barred him and his wife from its markets. We found no fault.
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Basildon Borough Council (23 019 835)
Statement Upheld Homelessness 11-Sep-2024
Summary: Miss X complained the Council failed to resolve repeated repair issues with her temporary accommodation, making the property unsuitable to live in. The Council failed to assess the suitability of Miss X’s accommodation and failed to act on repeated reports of disrepair. This caused Miss X and her family frustration and distress. The Council will apologise, make a payment to Miss X and review its processes for responding to reports of disrepair with its temporary accommodation.
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Walsall Metropolitan Borough Council (23 020 235)
Statement Upheld Refuse and recycling 11-Sep-2024
Summary: Mrs X complained the Council had destroyed her bin whilst she was staying at her parent’s address. We find the Council was at fault for failing to notify Mrs X before destroying the bin. This caused distress to Mrs X and her parents are without a bin. To address this injustice caused by fault we recommend the Council apologise, arrange for Mrs X’s parents to have a free bin and review its processes.
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Leeds City Council (23 020 792)
Statement Upheld Special educational needs 11-Sep-2024
Summary: Mrs X complained the Council did not issue her child with an Education, Health and Care Plan within statutory time frames and did not provide the provision in the Plan. Mrs X says this caused unnecessary and avoidable distress and impacted her child’s health. We find the Council at fault which caused Mrs X and her child injustice. The Council has agreed to make a payment and apologise to Mrs X.
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London Borough of Redbridge (24 006 424)
Statement Closed after initial enquiries Trees 11-Sep-2024
Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of trees overhanging a public footpath. Any injustice the Council’s actions have caused Mr X is not significant enough to investigate further.
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Basildon Borough Council (24 006 623)
Statement Closed after initial enquiries Managing council tenancies 11-Sep-2024
Summary: We cannot investigate Mr X’s complaint that the Council has told him he must remove the balcony from his flat. This is because the Council owns the freehold of the property and the complaint concerns its management of the property, which he owns on a long lease. Such actions are not within our jurisdiction to investigate.
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Royal Borough of Kingston upon Thames (24 006 626)
Statement Closed after initial enquiries Parking and other penalties 11-Sep-2024
Summary: We will not investigate Ms X’s complaint about the service the Council has commissioned to manage payment of its car parking facilities. There is no evidence of fault and we could not achieve the outcome she is seeking.
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Oxfordshire County Council (24 007 447)
Statement Closed after initial enquiries Land 11-Sep-2024
Summary: We will not investigate this complaint that the Council failed to provide information requested about proposals to dispose of a piece of land as this is best dealt with by the Information Commissioner’s Office.