Decision search
Your search has 51456 results
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Kent County Council (24 005 234)
Statement Closed after initial enquiries Assessment and care plan 12-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council placing him in a mental health care home. This is because there are no worthwhile outcomes achievable from an investigation. In addition, some of Mr X’s complaints are late and there are no good reasons to exercise discretion to consider the late complaint.
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Statement Closed after initial enquiries Charging 12-Sep-2024
Summary: We will not investigate Mrs X’s complaint that the Council’s financial assessment was wrong. There is not enough evidence of fault to justify an investigation.
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Statement Closed after initial enquiries Special educational needs 12-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse to name a new educational setting in her children’s Education, Health, and Care plans. This is because the Ombudsman has no jurisdiction to investigate as she has used her right of appeal.
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Wiltshire Council (24 005 937)
Statement Closed after initial enquiries Direct payments 12-Sep-2024
Summary: We will not investigate this complaint about continuity of adult social care when moving to another council area. Any fault of the Council does not cause the injustice of a lack of support once moved, because that was the responsibility of the new authority. There is no worthwhile outcome to justify an investigation. We cannot ask the Council to backdate care it was not responsible for.
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Kent County Council (24 005 975)
Statement Closed after initial enquiries Other 12-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s policy on disposal of DIY waste at its household waste recycling centres. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Transport for London (24 006 006)
Statement Closed after initial enquiries Parking and other penalties 12-Sep-2024
Summary: We will not investigate this complaint about Penalty Charge Notices because there is not enough evidence of fault to justify investigating.
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South Gloucestershire Council (23 004 788)
Statement Upheld Special educational needs 11-Sep-2024
Summary: There was a seven-month delay in reviewing and amending Y’s Education Health and Care Plan which caused avoidable distress, frustration and a delay in appeal rights. Communication with Y’s mother Ms X was also poor. The Council will apologise, make a payment of £250. It will also provide evidence it has reviewed procedures and reimbursed Ms X’s travel expenses.
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Brampton View Limited (23 014 321)
Statement Upheld Residential care 11-Sep-2024
Summary: Ms X complains about the quality of care her parents received during a respite stay in September 2022 and the way in which her complaints about this were handled. The Care Provider has investigated Ms X’s concerns, apologised and is taking action to improve. We could not add to the Care Provider’s responses or make a different finding of the kind Ms X wants.
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Wirral Metropolitan Borough Council (23 016 149)
Statement Upheld Homelessness 11-Sep-2024
Summary: Miss X complained about the Council’s handling of her homelessness application. The Council had already accepted it was at fault for not allowing Miss X to join the choice-based lettings scheme and for wrongly deciding she was intentionally homeless. We also found the Council at fault for failing to update records promptly. However, we did not find the Council at fault for its response to reports about disrepair. But we found there is remaining injustice caused by the Council’s fault, in the form of distress, lost opportunity, and uncertainty, which the Council agreed to remedy.
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Derbyshire County Council (23 016 766)
Statement Not upheld Special educational needs 11-Sep-2024
Summary: Miss F complained the Council failed to provide her son with suitable education and the support set out in his EHC plan. We have ended our investigation. This is because Miss F could have used her right to appeal to the SEND Tribunal, which puts it out of our jurisdiction.