Decision search
Your search has 51453 results
-
Canterbury City Council (24 007 690)
Statement Closed after initial enquiries Council tax 18-Sep-2024
Summary: We will not investigate this complaint about Mr X’s council tax. The complaint about events before July 2023 is late without good enough reason to investigate it now. It is also unlikely we could reach a clear enough view on the older events. On recent events, the Council withdrew the reminders and final notice, so we could not reasonably achieve more on that. If Mr X believes he does not owe what the Council is demanding, he could reasonably argue his case in court.
-
Surrey Heath Borough Council (24 007 445)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s enforcement agents clamping his car in 2022. This is because the complaint is late and it would have been reasonable for Mr X to complain to us sooner.
-
Derbyshire County Council (24 007 526)
Statement Closed after initial enquiries Transport 18-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision to remove a disabled parking bay from outside the complainant’s home. This is because there is insufficient evidence of fault by the Council.
-
Essex County Council (24 007 561)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s escalation of a penalty charge notice. This is because there is not enough evidence of fault by the Council. The Traffic Enforcement Centre is in any event better placed to deal with Mr X's concerns and to provide a remedy for the issue.
-
London Borough of Barnet (24 007 723)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s issue of documentation relating to the escalation of a penalty charge notice to his old address. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to make a late witness statement/statutory declaration.
-
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2024
Summary: We will not investigate this complaint about the Council’s consideration of parking provision and other enforcement on Miss X’s roadway. There is not enough evidence of fault.
-
Kent County Council (24 007 850)
Statement Closed after initial enquiries Other 18-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision not to approve the complainant as a host under the Homes for Ukraine scheme. This is because there is insufficient evidence of fault by the Council.
-
Cherwell District Council (23 015 369)
Statement Upheld Antisocial behaviour 17-Sep-2024
Summary: Ms X complained about various aspects of an ASB Case Review. We have concluded our investigation having made a finding of fault. The Council were delayed in sending Ms X a copy of the Case Review report, but it has sufficiently remedied this. We did not find fault for further matters complained about; the Case Review report sets out the matters considered and there is no evidence to suggest the Council did not consider all the information put before it. The report concluded that no further action should be taken, and this is a judgement the Council were entitled to make.
-
London Borough of Lambeth (23 015 535)
Statement Upheld Planning advice 17-Sep-2024
Summary: Mr X complained the Council intentionally provided incorrect planning advice, resulting in him losing the opportunity to benefit from an energy efficiency upgrade scheme. We have found the Council at fault for its handling of this matter and for delays in complaints handling. We recommend the Council offer an improved remedy to address the injustice caused to Mr X.
-
Statement Not upheld Charging 17-Sep-2024
Summary: We do not find the Care Provider at fault for sending an invoice to the complainant for his late sister’s care. We accept the complainant did not know of the invoice until after his sister died. But we find the Care Provider had tried to make him aware sooner.