Decision search
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Hart District Council (24 008 431)
Statement Closed after initial enquiries Trees 07-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council not processing or responding to a tree felling licence it received from the Forestry Commission to remove from land many trees covered by a Tree Preservation Order, not taking account of its own Climate Change Action Plan, nor using enough resources to deal with such licences. There is insufficient significant personal injustice caused to Mr X by the matters complained of to warrant us investigating.
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Essex County Council (24 008 433)
Statement Closed after initial enquiries Transport 07-Oct-2024
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her blue badge application. She says the Council delayed in processing her application. This is because the potential fault has not caused significant injustice.
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Statement Closed after initial enquiries Other 07-Oct-2024
Summary: We will use our discretion not to investigate this complaint that the Council’s energy strategy is linked to modern day slavery. This is because there are other bodies better able to consider the issues.
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London Borough of Hillingdon (24 007 191)
Statement Closed after initial enquiries Other 07-Oct-2024
Summary: We cannot investigate Mr X’s complaint about a social worker’s report for court proceedings and their conduct in court because we cannot investigate complaints about court action. We will not investigate his complaint about the social worker’s conduct at a core group meeting as we could not add to the Council’s response.
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Staffordshire County Council (24 000 632)
Statement Upheld Disabled children 06-Oct-2024
Summary: There was delay by the Council in securing provision in a child in need plan under s.2 Chronically Sick and Disabled Person’s Act (CSDPA). This caused injustice to the child and their parent carers. The Council will apologise and make a symbolic payment for missed provision. The complaint is upheld.
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East Sussex County Council (24 007 513)
Statement Closed after initial enquiries School transport 06-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision to refuse an application for transport to college for the complainant’s daughter. We consider that further investigation will not lead to a different outcome.
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Staffordshire County Council (23 015 549)
Statement Upheld Disabled children 06-Oct-2024
Summary: There was fault in the way a social care assessment was conducted in 2023, this led to delay in putting provision in place. Parents missed out on respite and Y missed out on social activities outside the home. The Council will make a symbolic payment to acknowledge the missed provision.
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Avante Care and Support Limited (23 016 218)
Statement Upheld Residential care 06-Oct-2024
Summary: The care provider was at significant fault in the way it failed to provide a good standard of care and treatment for the late Mr X, and to maintain proper records about his care. The care provider has made service improvements since the events which took place here and offered a fee reduction to recognise the distress caused. The care provider agrees to offer an additional sum and provide full details of the service improvements it says it has put in place.
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Leeds City Council (23 016 943)
Statement Upheld Homelessness 06-Oct-2024
Summary: The Council failed to inform Mr X of its decision that he was not homeless in March 2023, which caused him uncertainty. The Council later failed to make further enquiries into a disclosure that Mr X may have been homeless due to domestic abuse, which caused him further uncertainty. The Council has agreed to apologise to Mr X for the injustice caused and carry out service improvements. We have not investigated Mr X’s complaint about his banding on the housing register as there is no worthwhile outcome achievable from further investigation.
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Northumberland County Council (23 017 490)
Statement Upheld Special educational needs 06-Oct-2024
Summary: Ms Y has two sons who both have Education, Health and Care plans in place. Ms Y complained the Council has failed to implement the provision in either plan, and the Council accepted this to be true. We found the Council at fault and recommended the Council apologise, make a payment in acknowledgement of the injustice caused, and make service improvements.