Decision search
Your search has 53873 results
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Cheshire East Council (24 019 871)
Statement Closed after initial enquiries Council tax 11-Mar-2025
Summary: We will not investigate this complaint about Council tax payments as there is no evidence of fault by the Council and part of the complaint is out of time.
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London Borough of Tower Hamlets (24 020 257)
Statement Closed after initial enquiries Parking and other penalties 11-Mar-2025
Summary: We will not investigate this complaint about parking penalty charge notices as it is reasonable to expect the complainant to use his right of appeal to the independent tribunal.
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Gateshead Metropolitan Borough Council (24 020 547)
Statement Upheld Other 11-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council not responding to his stage two complaint under the children statutory complaint procedure within the statutory timescales. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Leicester City Council (24 020 563)
Statement Closed after initial enquiries Council tax 11-Mar-2025
Summary: We will not investigate this complaint about Council tax discounts as there is a right of appeal to a Valuation Tribunal.
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Rossendale Borough Council (24 020 671)
Statement Closed after initial enquiries Council tax 11-Mar-2025
Summary: We will not investigate this complaint about Council tax banding as the decision was made by a body out of jurisdiction.
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Blackpool Borough Council (24 020 816)
Statement Closed after initial enquiries Parking and other penalties 11-Mar-2025
Summary: We will not investigate this complaint about the enforcement of a parking penalty charge notice as it is unlikely we will find fault by the Council.
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Hertfordshire County Council (23 017 638)
Statement Closed after initial enquiries Other 11-Mar-2025
Summary: We cannot investigate this complaint about a visit by Council officers to Mr X’s property or his allegation they stole items. This is because there is insufficient evidence of fault to justify an investigation. We will also not investigate Mr X’s complaint about police and ambulance attendance, as this is outside our jurisdiction.
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London Borough of Enfield (23 021 272)
Statement Upheld Homelessness 10-Mar-2025
Summary: The evidence currently suggests fault on Mr Q’s complaint about the Council failing to decide his suitability review request within the statutory timescale which caused him some uncertainty. The agreed action of an apology remedies the injustice caused. There was no fault on his other complaints.
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Cheshire East Council (24 003 207)
Statement Upheld Charging 10-Mar-2025
Summary: Mrs Y complained the Council failed to properly assess her mother, Mrs X’s, care needs and finances in August 2022, and failed to then commission adequate care. She says the Council also over charged Mrs X for residential care. The Council failed to follow up on Mrs X’s domiciliary care assessment and follow the proper process to charge a top up on Mrs X’s residential care costs. The Council has offered a suitable payment for Mrs X’s domiciliary care. It should apologise and make a payment to Mrs Y for the uncertainty caused.
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Norfolk County Council (24 004 051)
Statement Upheld Domiciliary care 10-Mar-2025
Summary: Mrs X complains about the care provided to her late mother by the Council commissioned care provider, Guild healthcare Ltd. We find the Council was at fault. This caused significant distress to Mrs X. The Council has agreed to make several recommendations to address the injustice caused by fault.