Decision search
Your search has 55054 results
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London Borough of Havering (24 022 339)
Statement Closed after initial enquiries Council tax 10-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to investigate fraudulent council tax accounts set up at her property and its decision to recover the outstanding council tax debts from her. This is because there is insufficient evidence of fault.
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Nottinghamshire County Council (24 022 563)
Statement Closed after initial enquiries School transport 10-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to remove free transport for new starters at a school which Mrs X’s child attends. However, Mrs X’s child already receives free transport and will continue to receive it until they finish the education phase, move house or move schools. Mrs X says paying for transport for her second child will be a financial burden. However they are not due to start the school for another three years. Therefore we do not consider Mrs X has suffered sufficient injustice currently to warrant an investigation.
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London Borough of Lewisham (24 022 568)
Statement Closed after initial enquiries Homelessness 10-Jun-2025
Summary: We will not investigate this complaint about the Council’s review of suitability of Miss X’s temporary accommodation. It was reasonable for her to appeal against the decision to the County Court if she wished to challenge it.
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Staffordshire County Council (24 022 705)
Statement Upheld Other 10-Jun-2025
Summary: We have upheld Miss X’s complaint because the Council failed to resolve her complaint within the required timeframe under the statutory children’s complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
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Stockport Metropolitan Borough Council (25 001 401)
Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to obtain an updated Traffic Regulation Order regarding the street in her area. This is because Mrs X was not caused a significant injustice for part of the complaint, and there is insufficient evidence of fault in the process for the remainder.
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Birmingham City Council (25 001 403)
Statement Closed after initial enquiries Cemeteries and crematoria 10-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to prepare a grave for her family member. The Council has already apologised, reduced the cemetery fees by £500, waived another fee, and implemented service improvements. An investigation by the Ombudsman is unlikely to achieve any additional outcome.
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London Borough of Ealing (25 001 534)
Statement Closed after initial enquiries Child protection 10-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council’s actions in its child protection involvement with her child. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.
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Essex County Council (25 001 570)
Statement Upheld Special educational needs 10-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Harrow (25 001 827)
Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s decision to issue him with Penalty Charge Notices or about alleged discrepancies in the appeals process. This is because Mr X appealed to a Tribunal, and the law says we cannot investigate.
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Transport for London (25 001 960)
Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because it would have been reasonable for Mr X to use his right of appeal to London Tribunals.