Decision search
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West Berkshire Council (25 008 174)
Statement Closed after initial enquiries Assessment and care plan 27-Aug-2025
Summary: We will not investigate Ms X’s complaint about the Council’s delay in completing carer and Care Act Assessments. There is not enough evidence of fault causing significant injustice to justify our involvement.
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London Borough of Bromley (25 008 434)
Statement Closed after initial enquiries Highway repair and maintenance 27-Aug-2025
Summary: We will not investigate Mr X’s complaint that his car was damaged by tree branches on the road. This is because it is reasonable for Mr X to pursue his compensation claim by taking the Council to court.
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Rother District Council (25 009 180)
Statement Closed after initial enquiries Parking and other penalties 27-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to make a parking permit refund. This is because there is insufficient evidence of fault by the Council.
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Derbyshire County Council (25 010 497)
Statement Closed after initial enquiries Highway repair and maintenance 27-Aug-2025
Summary: We will not investigate Mrs B’s complaint about the Council failing to maintain the road where she lives. This is because it is reasonable for Mrs B to apply to court for an order requiring the Council to repair the road.
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Manchester City Council (25 010 585)
Statement Closed after initial enquiries Highway repair and maintenance 27-Aug-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.
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Essex County Council (24 003 413)
Statement Upheld Other 27-Aug-2025
Summary: Mrs X complained the Council wrongly billed the estate of her relative (Mrs Q) for her residential care when she was eligible for funding under section 117 aftercare. We found fault by the Council because it did not complete a detailed section 117 assessment or aftercare plan when Mrs Q was discharged from hospital. However we consider if it had done so it would, on the balance of probabilities, have found Mrs Q did not have section 117 aftercare needs requiring residential care. The Council agreed to apologise and make a symbolic payment to Mrs X in recognition of the uncertainty caused to her by the identified fault.
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Enhanced Elderly Care Limited (24 022 629)
Statement Upheld Residential care 27-Aug-2025
Summary: Mrs A complains about the care and treatment of her mother, Mrs B. She also complains about how long North East and North Cumbria Integrated Care Board (the ICB) took to respond to her complaint. We found the ICB took too long to respond to Mrs A’s complaint which caused her unnecessary distress. I recommended and the ICB agreed to apologise and make a symbolic payment to remedy this injustice. We also found a doctor from St Albans Medical Group changed Mrs B’s medical records after her death. Staff from Wardley Gate Care Centre disposed of used medication in a way which caused Mrs A doubt about whether Mrs B’s medication had been given correctly. However, I have seen evidence both organisations have already made appropriate changes to their processes, so no further action is needed.
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Cheshire East Council (24 009 262)
Report Upheld Child protection 26-Aug-2025
Summary: Miss X complained the Council excessively and disproportionately intervened after a traumatic premature birth. She said the Council wrongly considered care proceedings, put both of her children on child protection plans, and communicated poorly. Miss X said the Council’s actions scarred and traumatised her, and caused significant distress. She said the experience significantly impacted her mental health. Miss X said she felt shamed, bullied and misjudged. She said she was treated like a danger to her children during one of the most frightening, exhausting and vulnerable times of her life. Miss X said she and her children carry the emotional consequences every day.
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Oxford City Council (24 010 298)
Statement Upheld Other 26-Aug-2025
Summary: Mr H complained about the Council’s enforcement action for unpaid business rates. And later actions, including making him a vexatious customer and a fraud investigation. We find some fault with some of the Council’s communications with Mr H and with a delay in progressing the fraud investigation. These will have contributed to Mr H’s distress. The Council has agreed to carry out our recommendations.
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London Borough of Bromley (25 002 853)
Statement Closed after initial enquiries Allocations 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s housing allocation because there is not enough evidence of fault.