Decision search
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West Northamptonshire Council (24 017 034)
Statement Closed after initial enquiries Other 14-Feb-2025
Summary: We will not investigate this complaint about the suitability of a corporate venue the Council provided for an event Miss X organised. We could not add anything to the Council’s investigation of the complaint and cannot achieve the outcome Miss X is seeking.
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Buckinghamshire Council (24 011 605)
Statement Closed after initial enquiries Charging 14-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council charging her for non-residential care. This is because there is insufficient evidence of fault.
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Nottinghamshire County Council (24 012 782)
Statement Closed after initial enquiries Assessment and care plan 14-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the handling of her mother’ Mrs Y’s, discharge from hospital in October 2022. This is because the complaint is late, and we have not seen a good reason to consider it now.
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Sherwood Forest Hospitals NHS Foundation Trust (24 012 782a)
Statement Closed after initial enquiries Hospital acute services 14-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the handling of her mother’ Mrs Y’s, discharge from hospital in October 2022. This is because the complaint is late, and we have not seen a good reason to consider it now.
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Stoke-on-Trent City Council (24 013 447)
Statement Upheld Assessment and care plan 14-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her care package. The Council has agreed to remedy the injustice by apologising and taking action to provide Mrs X with the support agreed in her care plan. Further it will make a symbolic payment for the frustration, distress and uncertainty caused.
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Staffordshire County Council (23 020 331)
Statement Upheld Special educational needs 13-Feb-2025
Summary: The complaint is that since September 2021, the Council has provided little of the provision set out in Miss P’s Education, Health and Care Plan. Even after a Tribunal decision, the Council did not put in place provision. We uphold the complaint. The Council has agreed to our recommendations of remedies for Miss P’s injustice.
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City of Wolverhampton Council (23 021 070)
Statement Closed after initial enquiries Trees 13-Feb-2025
Summary: We cannot investigate Mr X’s complaint that the Council failed to maintain a tree in its area which poses a risk to his property. This is because it is reasonable to expect Mr X to take the matter to the Council’s insurers and, ultimately, the courts.
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Leicester City Council (23 021 403)
Statement Closed after initial enquiries Other 13-Feb-2025
Summary: We will not investigate this complaint from Mr X concerning his ex-girlfriend, Miss Y, not being allowed to see him. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find evidence of fault in the Council’s decision not to investigate.
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Birmingham City Council (24 000 823)
Statement Upheld Homelessness 13-Feb-2025
Summary: Mrs X complained that the Council did not deal with her housing properly. Based on current evidence the Council is at fault because Mrs X had to spend longer than she should have in bed and breakfast accommodation, and it has delayed a financial remedy. Mrs X has suffered avoidable distress and financial loss. The Council should apologise, pay Mrs X the financial remedy agreed and review its policies.
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Liverpool City Council (24 001 759)
Statement Closed after initial enquiries Refuse and recycling 13-Feb-2025
Summary: We will not investigate this complaint about noise during communal refuse collections which disturbs the complainant’s child. This is because there is insufficient evidence of fault causing injustice.