Decision search
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Surrey Heath Borough Council (24 006 878)
Statement Upheld Allocations 20-Feb-2025
Summary: There was fault by the Council, because it did not properly explain its decision to keep the complainant in the lowest priority band of the housing register, despite it appearing he should qualify for a higher band. There is no evidence this had any substantive impact on the complainant’s position, but caused some frustration, for which the Council has agreed to apologise. There is no evidence of fault in the other aspects of this complaint, which concern general delays in rehousing the complainant, officer professionalism and the Council’s level of contact with him.
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London Borough of Hammersmith & Fulham (24 007 107)
Statement Closed after initial enquiries Homelessness 20-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate action when he informed it he was homeless. There is not enough evidence of fault to justify an investigation.
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Birmingham City Council (24 008 625)
Statement Not upheld Other 20-Feb-2025
Summary: There is no evidence of fault by the Council in the way it conducted assessments of Mr Y care and accommodation needs, and his capacity to decide about contact with Mr X.
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Lancashire County Council (24 009 282)
Statement Upheld Other 20-Feb-2025
Summary: Mr X complained the Council stopped communicating with him in relation to his late aunt, Ms Y, without explaining its reasons why. The Council was at fault. It did not write to Mr X and tell him it would communicate with him via email. The Council has agreed to apologise to Mr X for the frustration and uncertainty it caused him.
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Wirral Metropolitan Borough Council (24 010 401)
Statement Not upheld Assessment and care plan 20-Feb-2025
Summary: We have not found fault in Wirral Metropolitan Borough Council’s decision to charge Mr X a contribution toward the cost of his care after he left hospital. There is evidence that professionals from the Council and the NHS were transparent about the possible charges.
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Wirral University Teaching Hospital NHS Foundation Trust (24 010 401a)
Statement Not upheld Assessment and funding 20-Feb-2025
Summary: We have not found fault in Wirral Metropolitan Borough Council’s decision to charge Mr X a contribution toward the cost of his care after he left hospital. There is evidence that professionals from the Council and the NHS were transparent about the possible charges.
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NHS Cheshire and Merseyside ICB (24 010 401b)
Statement Not upheld Assessment and funding 20-Feb-2025
Summary: We have not found fault in Wirral Metropolitan Borough Council’s decision to charge Mr X a contribution toward the cost of his care after he left hospital. There is evidence that professionals from the Council and the NHS were transparent about the possible charges.
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Wirral Community Health and Care NHS Foundation Trust (24 010 401c)
Statement Not upheld Assessment and funding 20-Feb-2025
Summary: We have not found fault in Wirral Metropolitan Borough Council’s decision to charge Mr X a contribution toward the cost of his care after he left hospital. There is evidence that professionals from the Council and the NHS were transparent about the possible charges.
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Suffolk County Council (24 011 007)
Statement Upheld Special educational needs 20-Feb-2025
Summary: Mrs B complained that the Council had failed to provide Occupational Therapy support in accordance with her son C’s Education, Health and Care Plan since November 2023. We found the Council’s inability to find appropriate provision until January 2025 was service failure which caused injustice to both C and Mrs B. The Council has agreed to apologise to Mrs B, pay her £1650 and has provided us with information about the steps it is taking to improve the supply of Occupational Therapists.
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East Sussex County Council (24 011 613)
Statement Closed after initial enquiries School transport 20-Feb-2025
Summary: We will not investigate Miss X’s complaint about home to school transport costs. There are no good reasons to investigate events before March 2023. We cannot investigate issues a Tribunal has considered. And we are unlikely to achieve more than the reimbursement already given.