Decision search
Your search has 55054 results
-
London Borough of Haringey (24 018 361)
Statement Not upheld Assessment and care plan 10-Aug-2025
Summary: Mr X complained the Council has failed to adequately meet his care and support needs. Mr X has been in a temporary accommodation since June 2024 which he says is not suitable for his care needs. We found there is no evidence of fault in the way the Council has assessed or met Mr X’s care needs.
-
London Borough of Southwark (24 018 801)
Statement Upheld Allocations 10-Aug-2025
Summary: We found fault on Mr Y’s complaint about the Council failing to properly consider his review requests about his banding and his temporary accommodation’s suitability. It did not show it properly made the decision about his banding following an independent medical advisor’s recommendation. Nor did it show it properly investigated his concerns about the suitability and condition of his accommodation. There were failures to tell him about how to challenge decisions. The Council agreed to send a written apology, pay £200 for the avoidable distress caused, review his banding, review suitability, as well as reminding officers of the need to follow the correct procedures.
-
Vale Of White Horse District Council (24 019 037)
Statement Upheld Planning applications 10-Aug-2025
Summary: Mr B complained that the Council delayed excessively in registering a planning application to regularise breaches of planning control on a site including Mr B’s property and had failed to take enforcement action over a number of years. We found the Council delayed excessively in progressing the current application. The Council has agreed to apologise to Mr B and pay him £150.
-
London Borough of Redbridge (24 019 409)
Statement Upheld Homelessness 10-Aug-2025
Summary: Mrs Z complained that the Council failed to act promptly after deciding her temporary accommodation was unsuitable. We have concluded our investigation with a finding of fault. Based on the evidence, the Council delayed completing the suitability review and in offering suitable alternative accommodation and failed to address identified safety adaptations. This caused avoidable uncertainty and left Mrs Z living in unsuitable conditions for longer than necessary. The Council has accepted our recommendations.
-
Welwyn Hatfield Borough Council (24 019 644)
Statement Upheld Homelessness 10-Aug-2025
Summary: Ms D complained the Council delayed dealing with her homelessness application. I have found evidence of fault by the Council. The Council has already made service improvements and has agreed to our recommendations to pay Ms D redress for the delay.
-
London Borough of Bromley (24 019 831)
Statement Upheld Special educational needs 10-Aug-2025
Summary: Ms X complained that the Council delayed updating her daughter’s special educational needs support. We have found that the Council was at fault. It took more than two years longer than it should have done to update the support. It has agreed to apologise to Ms X and make symbolic payments to recognise the injustice to her and her daughter.
-
Essex County Council (24 022 730)
Statement Upheld Special educational needs 10-Aug-2025
Summary: Miss X complained the Council did not follow the correct timescales in the Education, Health and Care process. Due to the delays she reported, the Council told her that she could commission her own Educational Psychologists report. After she did this, Miss X said the Council told her that it would not use the report as it was commissioning its own. We find the Council at fault, which caused Miss X injustice. The Council agreed to make payments and apologise to Miss X.
-
Staffordshire County Council (25 000 608)
Statement Closed after initial enquiries Charging 10-Aug-2025
Summary: We will not investigate Miss X’s complaint the Council did not complete a financial assessment correctly. This is because there is insufficient evidence of fault. In addition, the fault accepted has not caused any significant injustice.
-
London Borough of Ealing (25 000 832)
Statement Upheld Other 10-Aug-2025
Summary: We will not investigate Miss X’s complaint about the Council not providing her with section 117 aftercare following her discharge from hospital. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the likely fault.
-
Nottingham City Council (25 000 951)
Statement Closed after initial enquiries Assessment and care plan 10-Aug-2025
Summary: We will not investigate Mrs X’s complaint the Council stopped her package of care. There is not enough evidence of fault in how the Council made that decision to justify our involvement.