Decision search
Your search has 55054 results
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North Somerset Council (25 003 151)
Statement Closed after initial enquiries Trees 20-Aug-2025
Summary: We will not investigate this complaint about the Council refusing to take action to deal with overhanging tree branches. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.
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Devon County Council (25 003 163)
Statement Closed after initial enquiries Child protection 20-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with a safeguarding concern raised about a child. This is because there is insufficient evidence of fault, and we cannot investigate what happened in court.
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South Kesteven District Council (25 006 509)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council not clearing asbestos from his land. This is because it is unlikely we could achieve a worthwhile outcome if we were to investigate.
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Transport for London (25 006 848)
Statement Closed after initial enquiries Highway repair and maintenance 20-Aug-2025
Summary: We will not investigate Mr X’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr X to pursue his compensation claim by taking Transport for London (TFL) to court.
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Luton Borough Council (25 007 947)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Aug-2025
Summary: We cannot investigate this complaint about a housing benefit overpayment because the complainant appealed to the tribunal.
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Humberside Fire Authority (25 008 716)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate X’s complaint about the Authority’s actions relating to home fire safety visits. It is unlikely we would find fault and there is no significant injustice.
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London Borough of Lambeth (25 009 593)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate Ms X’s complaint about a delay at stage two of the children’s statutory complaints process. This is because the Council apologised for the delay and has now completed the second stage of the process. An investigation by the Ombudsman is unlikely to achieve anything further.
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Leeds City Council (24 013 895)
Statement Upheld Homelessness 20-Aug-2025
Summary: Miss Y complained about the way the Council dealt with her housing register and homelessness applications. We have found fault, causing injustice by the Council, in its: delay and failures assessing Miss Y’s homelessness application and its homelessness duties; failure to provide her with suitable interim accommodation; and failure to provide clear information about its procedure for direct let offers. We have also found fault by the Council in failing to keep proper records of a prevention duty decision, which did not cause injustice. The Council has agreed to remedy the injustice by: apologising to Miss Y, making a payment to reflect the upset and worry caused; and making a service improvement.
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Bath and North East Somerset Council (24 015 922)
Statement Upheld Assessment and care plan 19-Aug-2025
Summary: Mr X complained the Council failed to arrange his transfer to another local authority area, started and stopped the transfer process three times and failed to tell him the Council was not responsible for arranging a housing transfer until 2024. The way the Council reached the decision that it was not responsible for Mr X’s housing transfer was not affected by fault. However, the Council’s communications with Mr X and Mrs Y have been confused. That raised their expectations and caused them frustration now the accurate position has been explained. An apology, payment to Mr X and Mrs Y, alongside training for officers, is satisfactory remedy.
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Tonbridge and Malling Borough Council (25 004 357)
Statement Closed after initial enquiries Enforcement 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against a breach of planning control. The complaint is late and we have seen no reason why the complainant could not have come to us much sooner.