Decision search
Your search has 51938 results
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London Residential Healthcare Limited (24 013 836)
Statement Closed after initial enquiries Charging 12-Feb-2025
Summary: We will not investigate Miss X’s complaint about charges for her mother’s care. The Care Provider has apologised and provided a partial refund. A further investigation by us would not lead to a different outcome.
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Suffolk County Council (24 013 937)
Statement Closed after initial enquiries Other 12-Feb-2025
Summary: We will not investigate Mr X’s complaint about a tree stump. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Lancashire County Council (24 014 123)
Statement Upheld Special educational needs 12-Feb-2025
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care plan process. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the delay.
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Manchester City Council (24 014 246)
Statement Upheld Other 12-Feb-2025
Summary: We have upheld this complaint because the Council failed to treat the complainant’s concerns as a matter for the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by offering to respond under the procedure.
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Leicester City Council (24 014 308)
Statement Closed after initial enquiries Charging 12-Feb-2025
Summary: We will not investigate Ms X’s complaint that the financial assessments completed by the Council failed to account for her daughter’s high support needs. This is because her complaint is late and there are no good reasons to consider the late complaint. In addition, there is insufficient evidence of fault.
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Leicestershire County Council (24 014 577)
Statement Upheld Special educational needs 12-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has offered an appropriate remedy for the injustice caused by the delay.
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Liverpool City Council (24 014 747)
Statement Closed after initial enquiries Disabled children 12-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal of a blue badge for her child. There is not enough evidence of fault by the Council to justify our further involvement.
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London Borough of Lambeth (24 015 054)
Statement Closed after initial enquiries Refuse and recycling 12-Feb-2025
Summary: We will not investigate this complaint about missed bin collections. This is because we could not add to the Council’s investigation or achieve a different outcome.
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London Borough of Redbridge (24 015 147)
Statement Upheld Allocations 12-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application. This is because some of the complaint is late and a further investigation by us is unlikely to add anything to that already carried out.
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Royal Borough of Windsor and Maidenhead Council (24 015 410)
Statement Closed after initial enquiries Allocations 12-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s housing register application. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.