Decision search
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Statement Upheld Special educational needs 16-Apr-2025
Summary: Miss X complained the Council did not provide education after her son no longer had a place at the school named on his Education, Health and Care Plan. She also complains than an annual review was delayed. Her child, Y, missed two terms of education. An apology and payment to the family remedies the injustice caused.
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London Borough of Harrow (24 014 415)
Statement Upheld Homelessness 16-Apr-2025
Summary: The Council was at fault for failing to provide Mr X with interim accommodation when he was homeless. Mr X slept rough, which is an injustice. The Council also made inadequate inquiries and took too long to issue formal homelessness decisions. This delayed Mr X’s access to his review and appeal rights. The Council has agreed to apologise, make a new decision, and make a payment to Mr X. It will also act to improve its services.
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North Northamptonshire Council (23 020 171)
Statement Upheld Special educational needs 16-Apr-2025
Summary: There was fault by the Council which delayed amending Y’s Education Health and Care Plan following an annual review meeting. There was also poor communication and delay in complaint handling which caused avoidable distress. The Council will apologise, make a symbolic payment of £500 and will make the payment of £2475 it already offered to reflect Y’s loss of educational provision.
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Liverpool City Council (24 005 716)
Statement Upheld Looked after children 16-Apr-2025
Summary: Miss Y complains about her experiences as a care leaver, particularly around the standard of accommodation provided to her and the Council’s failure to properly consider an allegation she made against a staff member at her placement. Miss Y complained to the Council, but the investigation was not robust and did not offer an appropriate personal remedy. We find fault causing injustice which the Council has agreed to acknowledge with a payment of £3750.
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Brighton & Hove City Council (24 006 224)
Statement Not upheld Charging 16-Apr-2025
Summary: Miss X complained about the financial assessment the Council completed. She said it did not include all her disability related expenditure, and her assessed weekly contribution is unaffordable. As a result, Miss X had to go without essentials for her disability. There was no fault in the Council’s decision-making.
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Statement Upheld Special educational needs 16-Apr-2025
Summary: Mrs X complained the Council had failed to provide education and support for her son (Y) when he could not attend school. We found fault with the Council. This fault caused injustice to Y as he missed out on the support he needed and to Mrs X. The Council agreed to apologise, make payments to recognise Y’s loss of education and Mrs X’s distress and carry out service improvements.
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Milton Keynes Council (24 016 921)
Statement Upheld Charging 16-Apr-2025
Summary: We will not investigate Mrs X’s complaint that the Council’s invoices for her mother’s care charges are wrong. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further outcomes.
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Birmingham City Council (24 017 892)
Statement Closed after initial enquiries Planning applications 16-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a prior approval application. This is because we are unlikely to find fault.
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London Borough of Harrow (24 018 048)
Statement Closed after initial enquiries Transport 16-Apr-2025
Summary: We will not investigate Mrs X’s complaint that the Council refused her application for a Blue Badge. This is because there is insufficient evidence of fault.
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Canterbury City Council (24 018 183)
Statement Closed after initial enquiries Allocations 16-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. This is because there is insufficient evidence of fault causing sufficient injustice to warrant our involvement.