Decision search
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Sheffield City Council (24 017 306)
Statement Closed after initial enquiries Council house sales and leaseholders 24-Mar-2025
Summary: We will not investigate Mr X’s complaint about delay in the Right to Buy procedure. There is a statutory process for tenants to follow where there is delay in the Right to Buy process. It was reasonable for Mr X to use this process, and if he remained unhappy, to go to court.
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Redcar & Cleveland Council (24 017 368)
Statement Closed after initial enquiries Looked after children 24-Mar-2025
Summary: We will not investigate Mr & Mrs X’s complaint that the Council plan to move their child to a new care home. This is because the matter forms part of court proceedings. Their complaint about the education provision for their child is premature as it has not been considered under the Council’s complaints procedure.
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Care UK Community Partnerships Limited (24 017 450)
Statement Closed after initial enquiries Residential care 24-Mar-2025
Summary: We will not investigate this complaint about privately arranged respite care in a care home. The Care Provider accepted some fault in case recording and communication and has acted to improve service and refunded a third of the care fees. It is unlikely an Ombudsman investigation would achieve anything further.
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London Borough of Ealing (24 017 907)
Statement Closed after initial enquiries Homelessness 24-Mar-2025
Summary: We will not investigate Miss X’s complaint that the Council did not clean her accommodation properly before she moved in. This is because we could not add to the Council’s investigation on the matter to achieve anything further.
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Tandridge District Council (24 017 920)
Statement Closed after initial enquiries Allocations 24-Mar-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault to justify our involvement.
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Uttlesford District Council (24 018 104)
Statement Closed after initial enquiries Enforcement 24-Mar-2025
Summary: We will not investigate this complaint about how the Council has dealt with possible breaches of planning control. This is because the complainant has not suffered any significant personal injustice.
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Durham County Council (24 018 109)
Statement Closed after initial enquiries Child protection 24-Mar-2025
Summary: We cannot investigate this complaint about an alleged false statement made by a social worker leading to the removal of a child from a care placement. That this resulted in the opening of court proceedings means a legal bar prevents us investigating this matter.
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South Hams District Council (24 019 229)
Statement Closed after initial enquiries Councillor conduct and standards 24-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a code of conduct complaint because there is insufficient evidence of fault. The Information Commissioner is better placed to deal with complaints about data protection.
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South Gloucestershire Council (24 019 466)
Statement Closed after initial enquiries Other 24-Mar-2025
Summary: We will not investigate this complaint that the Council has recorded inaccurate information about Mr X. The Information Commissioner is better placed to deal with the matter.
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Birmingham City Council (24 019 727)
Statement Closed after initial enquiries Allocations 24-Mar-2025
Summary: We will not investigate this complaint about the complainant’s application to join the housing register. This is because there is insufficient evidence of fault by the Council.